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By Peter Lyle DeHaan, PhD The rate of success of agents transferring calls is often poor. Based on my experience, successful transfers occur less than … Read more
By Peter Lyle DeHaan, PhD The rate of success of agents transferring calls is often poor. Based on my experience, successful transfers occur less than … Read more
Ambs Call Center and HIT Application Solutions have successfully developed bidirectional integration between the HIT Notifi critical test result management application and the Ambs Call … Read more
The October/November 2009 issue of AnswerStat magazine: About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital … Read more
By Donna Fluss The hosted/managed service business model is a compelling one. With the on-demand model, enterprises of all sizes have access to IVR and … Read more
By Bill Loconzolo Recovery Act…Meaningful Use…Sound familiar? With President Obama in office, the healthcare industry is being forced to pay attention to technology. And with … Read more
By Sue Altman Now that the business case is made for appointment scheduling (see “Access Management: Appointment Scheduling and Beyond, Part 1”), your call center … Read more
By Peter Lyle DeHaan, Ph.D. I’m a numbers guy. I like to look at statistics and track data trends. I enjoy making spreadsheets, calculating ratios, … Read more
By Steve Kowarsky The delivery of health-related services and information via telecommunications technologies is sometimes known as telehealth or telemedicine. Interest in this trend is … Read more
TeamHealth Medical Call Center (THMCC) announced its preparation strategy for increased calls related to H1N1 influenza or “swine flu.” The call center’s patient triage protocols … Read more
The 1Call Division of Amtelco announced a number of significant new enhancements for the RED Alert Emergency and Event Notification system. RED Alert gives organizations … Read more