The 1Call Division of Amtelco announced a number of significant new enhancements for the RED Alert Emergency and Event Notification system. RED Alert gives organizations a fast method for notifying the appropriate people in emergencies, along with sending meeting and event reminders. The latest RED Alert features include:
- A new streamlined screen appearance
- An enhanced map-based interface for triggering alerts by geographic location, using mapping applications such as MapPoint, Google Maps, or ESRI
- The ability to trigger an RSS feed when an alert is activated
- RSS integration with 1Call’s MiteyMite desktop soft phone dashboard application, providing another convenient notification option sent directly to the recipient’s desktop
- Enhanced security with optional new log-in “challenge questions”
- Expanded functionality for custom database fields on the alert and recipient set-up screens
RED Alert saves time, reduces errors, and speeds an organization’s overall response time. A few of the many uses for RED Alert include staff shortages, code calls, campus lockdowns, contingency planning, scheduled — and unscheduled — events, evacuations, weather emergencies, countywide drills, and much more.
Additionally, 1Call introduced Infinity IS (Intelligent Series) appointment scheduling, a comprehensive and efficient way for handling complex appointment schedules for physicians, resources, clinics, locations, and equipment. The Infinity IS appointment-scheduling module:
- Allows customized appointment scheduling for each physician or clinic
- Includes flexible scheduling options, with varied appointment durations depending on appointment/procedure type
- Provides easy-to-follow operator scripts to simplify the scheduling process
- Furnishes accurate scheduling information, as schedules are saved and updated as soon as appointments are scheduled
- Synchronizes with Microsoft Outlook calendars for physicians and staff
- Offers a Web interface for easy access from anywhere
- Allows appointment confirmations to be sent to physicians, patients, and staff
- Features a tight integration with the IS on-call scheduling module
Amtelco’s Director of R&D Software, Kevin Beale, said, “Infinity IS appointment-scheduling gives healthcare call centers another powerful tool. This addition complements the IS on-call scheduling and enterprise-wide and mobile applications, giving healthcare organizations a complete scheduling package. We look forward to working with existing and new customers on the powerful scheduling opportunities now available to them.”