Quality Contact Solutions Earns Certification
Quality Contact Solutions (QCS), a business specializing in telemanagement and call center consulting services, received national certification as a Women’s Business Enterprise by the Women’s … Read more
The September 2009 issue of Medical Call Center News
The September issue of Medical Call Center News is now available. Medical Call Center News is available at no cost to anyone in the medical … Read more
The Internet Self-Service Threat to Call Centers
By Peter Lyle DeHaan, PhD A few years ago, Internet-centric companies were the next big thing; they were the dot coms! Their basic premise was … Read more
FCC Limits Robo Calls
Effective September 1, pre-recorded calls (robo calls) to consumers require written authorization if they are to be made legally. Even having an existing business relationship … Read more
TeamHealth Awarded URAC Health Call Center Accreditation
TeamHealth Medical Call Center (THMCC), a division of TeamHealth, has received its third Health Care Call Center certificate of full accreditation from URAC, a Washington, … Read more
CareNet Named to Inc. 500
Inc. magazine recently announced its annual Inc. 500 ranking of the fastest-growing private companies in the country. CareNet, a leading Healthcare services companies ranked 487th, … Read more
Just Ignore It, It’s Only a False Alarm
By Peter Lyle DeHaan, PhD If you have technology in your call center, then you’ve likely been frustrated by false alarms and erroneous error messages. … Read more
Seniors Helping Seniors Is Proving to Be Effective
By Claudia Timbo Typically, the best person to go to when seeking help is someone who has been there before. At Corporate Call Center (CCC), … Read more
Case Study: Regina Qu’Appelle Health Region
When an emergency call comes in at the communications center of the Regina Qu’Appelle Health Region in Regina, Saskatchewan, it could be originating across the … Read more
Lean Six Sigma in Health Call Centers
By Sherry Smith, RN, MSN, MBA The economic crisis is affecting numerous industries across the nation. Almost daily, we are exposed to news about layoffs, … Read more