April 2025 Issue of AnswerStat
Read the April 2025 Issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Case Study: Navigating a Hospital Acquisition, Call Center Merger, … Read more
Why Answering Service Free Trials Are No Free Lunch
By Peter Lyle DeHaan, PhD Who doesn’t love it when something’s free? A free ticket to a game, a free bucket of popcorn—it’s great! But … Read more
Case Study: Navigating a Hospital Acquisition, Call Center Merger, and Process Standardization to Better Care for Patients
By Nicole Limpert St. Luke’s Hospital, named after St. Luke, the patron saint of physicians, was founded by members of the Episcopal Church in 1866 … Read more
Wisconsin State Journal Names Amtelco a Winner of the Madison, WI Top Workplaces 2025 Award
Amtelco, a trusted leader in the Contact Center and Enterprise Critical Communications industries, has been awarded a Top Workplaces 2025 honor by Wisconsin State Journal … Read more
Amtelco Attends HIMSS25 and Introduces Ellie® an AI-Powered Intelligent Virtual Agent
Amtelco will be an exhibitor again at the HIMSS Global Health Conference & Exhibition. MCFARLAND, Wisconsin – February 18, 2025 —Today, Amtelco announced they will … Read more
February 2025 Issue of AnswerStat
Read the February 2025 Issue of AnswerStat, the information hub for healthcare contact centers. From the Publisher: Feature Content: Reducing Tech Overwhelm in Healthcare by … Read more
Tips to Reduce Agent Burnout in Healthcare Call Centers
Adopt a Counterintuitive Strategy to Address This Common Staffing Problem By Peter Lyle DeHaan, PhD The healthcare industry has long suffered from labor shortages, which … Read more
Reducing Tech Overwhelm in Healthcare
By Nicole Limpert Healthcare jobs are consistently listed as some of the most stressful jobs across all industries in the United States. Unfortunately, the sheer … Read more
December 2024 Issue of AnswerStat
Read the December 2024 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Why Do Healthcare Communication Breakdowns Persist Despite Useful Technology? … Read more
Why Do Healthcare Communication Breakdowns Persist Despite Useful Technology?
By Nicole Limpert The use of technology in healthcare is a big deal and a big business. The global healthcare IT market will be worth … Read more