August 2024 Issue of AnswerStat
Read the August 2024 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Vendor Spotlight: Amtelco Case Study: Piedmont Healthcare, by Nicole … Read more
Case Study | Piedmont Healthcare
Averting Downtime with a Hosted Contact Center Solution By Nicole Limpert Piedmont Healthcare was founded as Piedmont Hospital by Drs. Ludwig Amster and Floyd Willcox … Read more
Improving Patient Experience: Six Strategies to Consider for Your Medical Call Center
By Genevieve Carrenard In healthcare, medical call centers are pivotal in shaping patient experiences. With patients increasingly demanding more efficient, personalized, and secure interactions, medical … Read more
Customer is King: Ambs Call Center Wins Prestigious ATSI Award for Outstanding Customer Service
Ambs Call Center, Inc. wins coveted ATSI Award of Excellence Jackson, Michigan June 21, 2024: Ambs Call Center is honored to accept the exclusive ATSI … Read more
June 2024 Issue of AnswerStat
Read the June 2024 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Vendor Spotlight: AmtelcoRemote Operators Save Space and Provide High-Quality … Read more
Remote Operators Save Space and Provide High-Quality Service
By Nicole Limpert For some hospitals, having enough space to operate efficiently is an issue. One of the most significant advantages of a cloud-enabled contact … Read more
The Benefits of Outsourcing vs. In-House Operations for Healthcare Call Centers
Call Center Outsourcing Can Produce Significant Outcomes By Peter Lyle DeHaan, PhD As healthcare facilities evaluate their effectiveness and efficiencies, they scrutinize every area. One … Read more
April 2024 Issue of AnswerStat
Read the April 2024 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Vendor Spotlight: LVM Systems: Real-time Data ReportingEasy, direct access … Read more
LVM Systems: Real-time Data Reporting
Easy, direct access to data is crucial for running an exceptional Healthcare Contact Center, and LVM Systems understands this need. LVM software’s integration abilities allow … Read more
Wisconsin State Journal Names Amtelco a Winner of the Madison, WI Top Workplaces 2024 Award
Amtelco, a trusted leader in the Contact Center and Enterprise Critical Communications industries, has been awarded a Top Workplaces 2024 honor by Wisconsin State Journal … Read more