Amtelco Secure Messages Celebrates 15 Years of Secure Messaging
Amtelco Secure Messages was launched in 2011 as miSecureMessages MCFARLAND, Wisconsin – January 12, 2026 — Today, Amtelco announced it is celebrating the 15th anniversary … Read more
Amtelco Celebrates 50 Years of Pioneering Innovation in the Communications Industry
Amtelco proudly celebrates its 50th anniversary this year, commemorating five decades of invention, growth, and commitment to the call center industry. MCFARLAND, Wisconsin – January … Read more
December 2025 Issue of AnswerStat
Read the December 2025 Issue of AnswerStat, the information hub for healthcare contact centers. Vital Signs: A note from the publisher As we close out … Read more
Peter Lyle DeHaan Releases Practical Guide to Transform Answering Service Profitability
“The Profitable Answering Service” Delivers 65 Actionable Strategies to Help TAS Owners Boost Revenue, Master Technology, and Outpace Competition Business nonfiction author and call center … Read more
NorthBay Health Case Study: Addressing Pain Points with Upgraded Call Center Software, Part One
By Nicole Limpert NorthBay Health is a non-profit healthcare organization located in Solano County, California. The system was founded by physicians and community leaders in … Read more
Amtelco Announces the Release of Web Supervisor
Web Supervisor provides management with easy web access to configuration settings, scripting tools, and monitoring features. MCFARLAND, Wisconsin – October 7, 2025 — Today, Amtelco … Read more
October 2025 Issue of AnswerStat
Read the October 2025 Issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Case Study | Washington Health: Updating the Emergency Department … Read more
Why AI Projects Fail (And What Healthcare Contact Centers Can Do About It)
By Chance Sassano We were sitting in a conference room with the director of a major hospital’s contact center. She stared at the screen like … Read more
Case Study | Washington Health: Updating the Emergency Department
Scheduling from a Paper Process to a Digital Platform Nicole Limpert Washington Health (WH) was founded in 1958 in Fremont, California, and became affiliated with … Read more
Ambs Call Center Listed Among Best Answering Services for Small Businesses
Ambs Call Center earns its 15th consecutive ATSI Diamond Plus Award of Excellence, recognizing unmatched customer service, reliability, and industry leadership. MI, UNITED STATES, September … Read more