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Seattle Children’s improves communication, productivity, and the patient experience.

April 2, 2026 by Peter Lyle DeHaan

By Nicole Limpert and the Seattle Children’s Team Seattle Children’s is the pediatric and adolescent academic medical center for Washington, Alaska, Montana, and Idaho, serving … Read more

Amtelco Announces New Software Release

March 31, 2026 by Peter Lyle DeHaan

Amtelco, a trusted leader in the Call Center and Healthcare Communications industries, announces the release of Intelligent Series 6.0. MCFARLAND, Wisconsin – March 30, 2026 … Read more

Wisconsin State Journal Names Amtelco a Winner Of The Greater Madison area Top Workplaces 2026 Award

March 26, 2026 by Peter Lyle DeHaan

Amtelco, a trusted leader in the Call Center and Healthcare Critical Communications industries, has been awarded a Top Workplaces 2026 honor by Wisconsin State Journal … Read more

Wisconsin State Journal Names Amtelco a Winner Of The Greater Madison area Top Workplaces 2026 Award

March 25, 2026 by Peter Lyle DeHaan

Amtelco, a trusted leader in the Call Center and Healthcare Critical Communications industries, has been awarded a Top Workplaces 2026 honor by Wisconsin State Journal … Read more

February 2026 Issue of AnswerStat

February 2, 2026 by Peter Lyle DeHaan

Read the February 2026 Issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: NorthBay Health Case Study: Addressing Pain Points with Upgraded … Read more

NorthBay Health Case Study: Addressing Pain Points with Upgraded Call Center Software, Part Two

January 26, 2026January 26, 2026 by Peter Lyle DeHaan

By Nicole Limpert NorthBay Health needed call center software that could ease the frustrations of working with an outdated system, offer more efficiency, and be … Read more

Amtelco Secure Messages Celebrates 15 Years of Secure Messaging

January 13, 2026January 13, 2026 by Peter Lyle DeHaan

Amtelco Secure Messages was launched in 2011 as miSecureMessages MCFARLAND, Wisconsin – January 12, 2026 — Today, Amtelco announced it is celebrating the 15th anniversary … Read more

Amtelco Celebrates 50 Years of Pioneering Innovation in the Communications Industry

January 7, 2026 by Peter Lyle DeHaan

Amtelco proudly celebrates its 50th anniversary this year, commemorating five decades of invention, growth, and commitment to the call center industry. MCFARLAND, Wisconsin – January … Read more

December 2025 Issue of AnswerStat

December 2, 2025December 1, 2025 by Peter Lyle DeHaan

Read the December 2025 Issue of AnswerStat, the information hub for healthcare contact centers. Vital Signs: A note from the publisher As we close out … Read more

Peter Lyle DeHaan Releases Practical Guide to Transform Answering Service Profitability

January 27, 2026November 28, 2025 by Peter Lyle DeHaan

“The Profitable Answering Service” Delivers 65 Actionable Strategies to Help TAS Owners Boost Revenue, Master Technology, and Outpace Competition Business nonfiction author and call center … Read more

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