AnswerStat: Oct/Nov 2009 Issue

The October/November 2009 issue of AnswerStat magazine:

The Intersection of Healthcare and IP Contact Center Technology
Peter Lyle DeHaan’s Vital Signs: Tracking the Wrong Thing
Access Management: Appointment Scheduling and Beyond (Part 2)
Telephone Nurse Triage Software Vendors
Vendor Spotlight: Contact Center Solutions from HealthLine Systems
Getting Beyond the Telephone with Patient-to-Provider Interactions
Benefits and ROI of Hosted/Managed Service IVR

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.