Issues

Read the February 2026 Issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: NorthBay Health Case Study: Addressing Pain Points with Upgraded … Read more

Read the December 2025 Issue of AnswerStat, the information hub for healthcare contact centers. Vital Signs: A note from the publisher As we close out … Read more

Read the October 2025 Issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Case Study | Washington Health: Updating the Emergency Department … Read more

Read the August 2025 Issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: The Legal Considerations of Using an Intelligent Virtual Agent … Read more

Read the June 2025 Issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Customized Communication Software for Patient Transfer Centers – A … Read more

Read the April 2025 Issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Case Study: Navigating a Hospital Acquisition, Call Center Merger, … Read more

Read the February 2025 Issue of AnswerStat, the information hub for healthcare contact centers. From the Publisher: Feature Content: Reducing Tech Overwhelm in Healthcare by … Read more

Read the December 2024 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Why Do Healthcare Communication Breakdowns Persist Despite Useful Technology? … Read more

Read the October 2024 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Ethical Considerations of Using AI and Other Technologies in … Read more

Read the August 2024 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Vendor Spotlight: Amtelco Case Study: Piedmont Healthcare, by Nicole … Read more