“The Profitable Answering Service” Delivers 65 Actionable Strategies to Help TAS Owners Boost Revenue, Master Technology, and Outpace Competition Business nonfiction author and call center … Read more
By Nicole Limpert NorthBay Health is a non-profit healthcare organization located in Solano County, California. The system was founded by physicians and community leaders in … Read more
By Chance Sassano We were sitting in a conference room with the director of a major hospital’s contact center. She stared at the screen like … Read more
Scheduling from a Paper Process to a Digital Platform Nicole Limpert Washington Health (WH) was founded in 1958 in Fremont, California, and became affiliated with … Read more
Amtelco completed its SOC2 Type 2 Security certification. The certification applies to Amtelco’s Cloud and Partner Amtelco Secure Messages solutions. MCFARLAND, Wisconsin – August 12, … Read more
By Nicole Limpert Intelligent virtual agents (IVAs) can significantly enhance efficiencies within a hospital call center, facilitate communication between staff, and improve patient experiences. However, … Read more
By Peter Lyle DeHaan, PhD Call center agents are often the first contact someone has with your organization. If they conduct themselves well, this establishes … Read more
By Genevieve Carrenard The rapid shift in the call center worklife that started with the 2020 pandemic did not go away. Remote work continues to … Read more
By Nicole Limpert The western part of the United States is home to a health system that includes 51 hospitals, 1,000 clinics, 18 supportive housing … Read more