Tips to Reduce Agent Burnout in Healthcare Call Centers
Adopt a Counterintuitive Strategy to Address This Common Staffing Problem By Peter Lyle DeHaan, PhD The healthcare industry has long suffered from labor shortages, which … Read more
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Adopt a Counterintuitive Strategy to Address This Common Staffing Problem By Peter Lyle DeHaan, PhD The healthcare industry has long suffered from labor shortages, which … Read more
By Nicole Limpert Healthcare jobs are consistently listed as some of the most stressful jobs across all industries in the United States. Unfortunately, the sheer … Read more
By Nicole Limpert The use of technology in healthcare is a big deal and a big business. The global healthcare IT market will be worth … Read more
By Andrew Charles As INBOUND 2025 moves to San Francisco with a focus on AI and new technologies, is it worth attending? Or, should your … Read more
By Nicole Limpert The ethical considerations of using AI and other technologies in healthcare communication are a growing concern. While technology offers a range of … Read more
By Mark Dwyer Utilize these advantages of cloud computing, where efficiency meets innovation for unparalleled growth. 1. Cost Optimization By shifting to cloud computing, businesses … Read more
Averting Downtime with a Hosted Contact Center Solution By Nicole Limpert Piedmont Healthcare was founded as Piedmont Hospital by Drs. Ludwig Amster and Floyd Willcox … Read more
By Genevieve Carrenard In healthcare, medical call centers are pivotal in shaping patient experiences. With patients increasingly demanding more efficient, personalized, and secure interactions, medical … Read more
By Nicole Limpert For some hospitals, having enough space to operate efficiently is an issue. One of the most significant advantages of a cloud-enabled contact … Read more
Call Center Outsourcing Can Produce Significant Outcomes By Peter Lyle DeHaan, PhD As healthcare facilities evaluate their effectiveness and efficiencies, they scrutinize every area. One … Read more