Critical Questions Surround New Critical Messaging Options
By Ted McNaught Hospital call centers are facing some important choices regarding how they deliver critical messaging. New smartphone paging apps are promising emergency medical … Read more
By Ted McNaught Hospital call centers are facing some important choices regarding how they deliver critical messaging. New smartphone paging apps are promising emergency medical … Read more
By Roland Murphy Regardless of the industry, contact centers face a host of challenges in getting the most from their agents. Factors such as low … Read more
By Donna Fluss When interactive voice response (IVR) applications are well designed, implemented, and maintained, they automate anywhere from 20 percent to more than 90 … Read more
By Donna Fluss The hosted/managed service business model is a compelling one. With the on-demand model, enterprises of all sizes have access to IVR and … Read more
By Bill Loconzolo Recovery Act…Meaningful Use…Sound familiar? With President Obama in office, the healthcare industry is being forced to pay attention to technology. And with … Read more
Adoption and use of SymptomMD and Pediatric SymptomMD, the iPhone / iPod touch consumer applications based upon the Barton Schmitt-David Thompson telephone triage protocols, has … Read more
DMG Consulting LLC published its inaugural Hosted/Managed Service IVR Market Report. This comprehensive report notes that the recession has sped up the pace of adoption … Read more
By Peter DeHaan, PhD IVR (Interactive Voice Response) has its place in the call center, but we need not overstate what that place is. If … Read more
On Google Maps there has been posted a H1N1 Swine Flu tracker map. With color-coded pinpoints it locates confirmed (or probable) cases of H1N1 Swine … Read more
Dr. Jean Challiner The recent report by the U.S. House Committee on Homeland Security entitled Getting Beyond Getting Ready for a Pandemic Influenza has highlighted … Read more