“The Profitable Answering Service” Delivers 65 Actionable Strategies to Help TAS Owners Boost Revenue, Master Technology, and Outpace Competition Business nonfiction author and call center … Read more
By Nicole Limpert NorthBay Health is a non-profit healthcare organization located in Solano County, California. The system was founded by physicians and community leaders in … Read more
By Nicole Limpert The western part of the United States is home to a health system that includes 51 hospitals, 1,000 clinics, 18 supportive housing … Read more
By Nicole Limpert Healthcare jobs are consistently listed as some of the most stressful jobs across all industries in the United States. Unfortunately, the sheer … Read more
By Nicole Limpert The ethical considerations of using AI and other technologies in healthcare communication are a growing concern. While technology offers a range of … Read more
By Bob Kobek One common myth I often hear about surveys is that “response rates are declining.” There are always variables that might cause this, … Read more
Top Metrics for Evaluating Performance and Efficacy By Peter Lyle DeHaan, PhD Call centers have been around for decades, and the industry has an established … Read more
By Nicole Limpert Did you know that the average hospital has relationships with more than 1,300 different vendors? Tools and technologies from various vendors are … Read more