Survey Myths Debunked: Low Response Rates
By Bob Kobek One common myth I often hear about surveys is that “response rates are declining.” There are always variables that might cause this, … Read more
technology articles
How to Improve Patient Satisfaction in Your Healthcare Call Center
Think Like a Caller and Not a Call Center Manager By Peter Lyle DeHaan, PhD In healthcare we talk about the needs of patients, and … Read more
Measuring Success in Healthcare Contact Centers
Top Metrics for Evaluating Performance and Efficacy By Peter Lyle DeHaan, PhD Call centers have been around for decades, and the industry has an established … Read more
Unify and Simplify Communications in Your Organization
By Nicole Limpert Did you know that the average hospital has relationships with more than 1,300 different vendors? Tools and technologies from various vendors are … Read more
This Healthcare Tool Can Empower Staff with Medical Message Intake
By Ravi K. Raheja, MD The healthcare industry continues to suffer a labor shortage that could have considerable long-term effects, with some estimates showing the … Read more
How Technology Can Help During Nurse Shortages
By Nicole Limpert We have all seen reports and heard stories about how nurses have left the medical field amid the pandemic. In truth, the … Read more
Integrate Your Call Center Tools
Make Sure Each Piece of Contact Center Technology Works as a Seamless System By Peter Lyle DeHaan, Ph.D. In continuing our series on call center … Read more
Scripting Helps Hospital Call Center Manage 850,000 Calls per Year
By Nicole Limpert One of the United States’ oldest pediatric hospitals, recently recognized by the News and World Report, and named one of Healthcare’s “Most … Read more
Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging
By Nicole Limpert When you think of the most dangerous careers in the United States, it’s understandable to think of farmers, loggers, law enforcement, and … Read more
Use Secure Texting to Send Emails from Your Call Center
Mark Dwyer Are you incorporating technology into your communication plan? Today’s consumers, patients, and physicians have expectations about the way you communicate with them. However, … Read more