Why Answering Service Free Trials Are No Free Lunch
By Peter Lyle DeHaan, PhD Who doesn’t love it when something’s free? A free ticket to a game, a free bucket of popcorn—it’s great! But … Read more
technology articles
Reducing Tech Overwhelm in Healthcare
By Nicole Limpert Healthcare jobs are consistently listed as some of the most stressful jobs across all industries in the United States. Unfortunately, the sheer … Read more
Ethical Considerations of Using AI and Other Technologies in Healthcare Communication
By Nicole Limpert The ethical considerations of using AI and other technologies in healthcare communication are a growing concern. While technology offers a range of … Read more
Survey Myths Debunked: Low Response Rates
By Bob Kobek One common myth I often hear about surveys is that “response rates are declining.” There are always variables that might cause this, … Read more
How to Improve Patient Satisfaction in Your Healthcare Call Center
Think Like a Caller and Not a Call Center Manager By Peter Lyle DeHaan, PhD In healthcare we talk about the needs of patients, and … Read more
Measuring Success in Healthcare Contact Centers
Top Metrics for Evaluating Performance and Efficacy By Peter Lyle DeHaan, PhD Call centers have been around for decades, and the industry has an established … Read more
Unify and Simplify Communications in Your Organization
By Nicole Limpert Did you know that the average hospital has relationships with more than 1,300 different vendors? Tools and technologies from various vendors are … Read more
This Healthcare Tool Can Empower Staff with Medical Message Intake
By Ravi K. Raheja, MD The healthcare industry continues to suffer a labor shortage that could have considerable long-term effects, with some estimates showing the … Read more
How Technology Can Help During Nurse Shortages
By Nicole Limpert We have all seen reports and heard stories about how nurses have left the medical field amid the pandemic. In truth, the … Read more
Integrate Your Call Center Tools
Make Sure Each Piece of Contact Center Technology Works as a Seamless System By Peter Lyle DeHaan, Ph.D. In continuing our series on call center … Read more