Tim Kleffman The delivery of excellent customer service is the hallmark of any good business, but in the healthcare industry, quality of customer service is … Read more
By David Baker When people think of healthcare, they think of red tape and long waits. Whether you go into a doctor’s office, visit a … Read more
By Victor Morrison When it comes to augmenting a successful contact center, many organizations think the answer is to do more of the same by … Read more
By Richard D. Stier, MBA Hospitals and physicians have financial incentives to align in order to improve the quality of care and to streamline its … Read more
By James Whitemore In today’s innovative and always-on society, communications service providers have never been more equipped to deliver a great customer experience, especially in … Read more
By Mike Devine Back in the day, life for the hospital operator team and their trusty operator consoles consisted mainly of taking an inbound call … Read more
By Donna Fluss This column may tick off some readers, and I apologize to anyone who is offended. But if my writing drives change and … Read more
By Aleks Szymanski In the highly regulated and litigious world in which we live, sending, receiving, or managing sensitive documents and data through email or … Read more
By David Gibson In most organizations today, there is sensitive data that is overexposed and vulnerable to misuse or theft, leaving IT in an ongoing … Read more
By James Whitemore The term “unified communications” gets bandied about rather loosely by both vendors and IT departments today. Truthfully, what many organizations consider “unified” … Read more