June 2025 Issue of AnswerStat
Read the June 2025 Issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Customized Communication Software for Patient Transfer Centers – A … Read more
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What Makes Remote Work Valuable for Medical Call Centers
By Genevieve Carrenard The rapid shift in the call center worklife that started with the 2020 pandemic did not go away. Remote work continues to … Read more
Customized Communication Software for Patient Transfer Centers – A Case Study
By Nicole Limpert The western part of the United States is home to a health system that includes 51 hospitals, 1,000 clinics, 18 supportive housing … Read more
Wisconsin State Journal Names Amtelco a Winner of the Madison, WI Top Workplaces 2025 Award
Amtelco, a trusted leader in the Contact Center and Enterprise Critical Communications industries, has been awarded a Top Workplaces 2025 honor by Wisconsin State Journal … Read more
February 2025 Issue of AnswerStat
Read the February 2025 Issue of AnswerStat, the information hub for healthcare contact centers. From the Publisher: Feature Content: Reducing Tech Overwhelm in Healthcare by … Read more
Tips to Reduce Agent Burnout in Healthcare Call Centers
Adopt a Counterintuitive Strategy to Address This Common Staffing Problem By Peter Lyle DeHaan, PhD The healthcare industry has long suffered from labor shortages, which … Read more
Reducing Tech Overwhelm in Healthcare
By Nicole Limpert Healthcare jobs are consistently listed as some of the most stressful jobs across all industries in the United States. Unfortunately, the sheer … Read more
April 2023 Issue of AnswerStat
Read the April 2023 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Do Your Call Center Employees Believe They Receive Adequate … Read more
February 2023 Issue of AnswerStat
Read the February 2023 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Vendor Spotlight: LVM Systems Releases LVM One v1.5With over … Read more
December 2022 Issue of AnswerStat
Read the December 2022 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Case Study: MD Anderson Cancer Center, the Technical Side … Read more