Read the August 2023 issue of AnswerStat, the information hub for healthcare contact centers.
Feature Content:
Embracing Digital Transformation, by Mark Montgomery
Embracing digital transformation can help healthcare providers enhance member support in the changing landscape of healthcare. . . . << read more >>
Vital Signs: Call Center Stakeholder Integration, by Peter Lyle DeHaan, PhD
Don’t overlook stakeholder integration in your call center when seeking to optimize your operation and to pursue successful outcomes. . . . << read more >>
Vendor Spotlight: TriageLogic Case Study: Improving Medical Message Intake with Augmented Intelligence
Improve medical message intake with augmented intelligence for your operators by using MedMessage Assist from TriageLogic. . . . << read more >>
Guest Column: Gamification in the Contact Center by Nicole Limpert
The evidence is clear. Gamification of call analytics is a win for everyone. . . . << read more >>
3 Reasons Why Triage Nurses Need to Train with Simulated Patients, by Ravi K. Raheja, MD
Training with simulated patients is critical to ensure that nurses are well-prepared to provide high-quality care in real-world situations. . . . << read more >>
Ten Years Ago: Telehealth Checklists: Staying on Track Across the Miles, by Dr. Charu Raheja
Telehealth checklists offer a simple solution that provides a significant impact, offering protocols that safeguard quality. . . . << read more >>
Industry News
- LVM Systems Announces Partnerships with Arizona Golfers
- Mobius Vendor Partners Releases Comments on Proposed Rule Changes to the HCAHPS Survey Process
- TriageLogic White Paper Helps Operators Improve the Accuracy of Medical Messages to Providers
Send us your healthcare call center news for consideration in the next issue of AnswerStat.
Marketplace Directory: AnswerStat listing of leading Healthcare Contact Center Vendors
