Read the August 2023 issue of AnswerStat, the information hub for healthcare contact centers.
Embracing Digital Transformation, by Mark Montgomery
Embracing digital transformation can help healthcare providers enhance member support in the changing landscape of healthcare. . . . << read more >>
Vital Signs: Call Center Stakeholder Integration, by Peter Lyle DeHaan, PhD
Don’t overlook stakeholder integration in your call center when seeking to optimize your operation and to pursue successful outcomes. . . . << read more >>
Vendor Spotlight: TriageLogic Case Study: Improving Medical Message Intake with Augmented Intelligence
Improve medical message intake with augmented intelligence for your operators by using MedMessage Assist from TriageLogic. . . . << read more >>
Guest Column: Gamification in the Contact Center by Nicole Limpert
The evidence is clear. Gamification of call analytics is a win for everyone. . . . << read more >>
3 Reasons Why Triage Nurses Need to Train with Simulated Patients, by Ravi K. Raheja, MD
Training with simulated patients is critical to ensure that nurses are well-prepared to provide high-quality care in real-world situations. . . . << read more >>
Ten Years Ago: Telehealth Checklists: Staying on Track Across the Miles, by Dr. Charu Raheja
Telehealth checklists offer a simple solution that provides a significant impact, offering protocols that safeguard quality. . . . << read more >>
- LVM Systems Announces Partnerships with Arizona Golfers
- Mobius Vendor Partners Releases Comments on Proposed Rule Changes to the HCAHPS Survey Process
- TriageLogic White Paper Helps Operators Improve the Accuracy of Medical Messages to Providers
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