February 2024 Issue of AnswerStat

Read the February 2024 issue of @AnswerStatMag, the information hub for healthcare contact centers.

Feature Content:

Vendor Spotlight: LVM Systems Releases LVM One V.1.6
LVM is excited to introduce the latest iteration of its versatile contact center software, LVM One V.1.6. . . << read more >>

Vital Signs: Measuring Success in Healthcare Contact Centers, by Peter Lyle DeHaan, PhD
Call centers have been around for decades, and the industry has an established set of proven metrics to measure overall performance . << read more >>

Case Study: Cleveland Clinic Mercy Hospital, by Nicole Limpert
See how Cleveland Clinic Mercy Hospital used scripting to increase efficiency, reduce errors, and reduce training time for operators. . << read more >>

Ten Years Ago: Three Reasons for Considering At-Home Agents, by Trent Larson
See the flexibility and cost savings At-Home agents offer…<< read more >>

Industry News

Amtelco Announces Brand Refresh

Peter DeHaan Releases Leadership Book

Marketplace Directory: AnswerStat listing of leading Healthcare Contact Center Vendors

LVM - Healthcare Contact Centers

Startel first impressions are everything

Keona Health

Patients Count: Enterprise patient feedback solution

Send us your healthcare call center news and articles for consideration in the next issue of AnswerStat.

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision-makers, and influencers at hospitals and healthcare contact centers worldwide.

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