Read the February 2024 issue of @AnswerStatMag, the information hub for healthcare contact centers.
Vendor Spotlight: LVM Systems Releases LVM One V.1.6
LVM is excited to introduce the latest iteration of its versatile contact center software, LVM One V.1.6. . . << read more >>
Vital Signs: Measuring Success in Healthcare Contact Centers, by Peter Lyle DeHaan, PhD
Call centers have been around for decades, and the industry has an established set of proven metrics to measure overall performance . << read more >>
Case Study: Cleveland Clinic Mercy Hospital, by Nicole Limpert
See how Cleveland Clinic Mercy Hospital used scripting to increase efficiency, reduce errors, and reduce training time for operators. . << read more >>
Ten Years Ago: Three Reasons for Considering At-Home Agents, by Trent Larson
See the flexibility and cost savings At-Home agents offer…<< read more >>
Marketplace Directory: AnswerStat listing of leading Healthcare Contact Center Vendors
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