Tap Outsource Call Centers to Lighten the Load
Consider Outsourcing to Better Manage Call Traffic and Increase Availability By Peter Lyle DeHaan, Ph.D. As your healthcare call center grapples to deal with more … Read more
Peter Lyle DeHaan’s Vital Signs
Stand Out: Define Your Distinguishing Difference
Discover What Makes Your Call Center Unique By Peter Lyle DeHaan, Ph.D. What does your healthcare contact center stand for? How do you stand out … Read more
Key Tips to Successfully Work from Home
Discover How to Effectively Work in a Home Office, Whether Long-Term or Short-Term By Peter Lyle DeHaan, Ph.D. I recently celebrated twenty years of working … Read more
What Kind of Healthcare Coverage Do You Provide to Your Staff?
Take Steps to Meet the Healthcare Needs of Your Healthcare Call Center Staff By Peter Lyle DeHaan, Ph.D. I enjoy going to the zoo with … Read more
Be Sure to Thank Your Staff
Let Your Call Center Employees Know You Appreciate Their Work By Peter Lyle DeHaan, Ph.D. We just celebrated Thanksgiving in the United States, which is … Read more
Today’s Employees Want to Make a Difference
Give Staff Opportunities to Make an Impact through Their Work By Peter Lyle DeHaan, Ph.D. We’ve been considering five strategies to retain call center staff. … Read more
Retain Staff by Establishing Their Growth Potential
Increase Employee Tenure by Showing Them Their Future with Your Organization By Peter Lyle DeHaan, Ph.D. In considering the five tips to better retain call … Read more
Offer Learning Opportunities to Better Retain Staff
Everyone Wins When You Provide Strategic Training for Your Staff By Peter Lyle DeHaan, Ph.D. We’ve looked at five tips to better retain call center … Read more
Provide Meaningful Agent Benefits to Improve Agent Retention
Spend More on Retaining Staff and Less on Hiring and Training Their Replacements By Peter Lyle DeHaan, Ph.D. We’ve looked at five tips to better … Read more
Take a Fresh Look at Agent Compensation
Don’t Brush Aside the Importance of Providing Appropriate Call Center Agent Pay By Peter Lyle DeHaan, Ph.D. In my article “Ideas to Better Retain Call … Read more