Ideas to Better Retain Call Center Staff
Instead of Hiring New Employees, Seek to Retain Existing Healthcare Call Center Staff By Peter Lyle DeHaan, Ph.D. With low unemployment rates, the task of … Read more
Instead of Hiring New Employees, Seek to Retain Existing Healthcare Call Center Staff By Peter Lyle DeHaan, Ph.D. With low unemployment rates, the task of … Read more
We Need to Be Ready to Learn Whatever We Can, Wherever We Can By Peter Lyle DeHaan, Ph.D. Last week I went to a walk-in … Read more
A Brand is Only as Good as the Company and Staff Behind It By Peter Lyle DeHaan, PhD A company I do business with just … Read more
For Optimum Results Schedule Agents to Meet Projected Call Traffic By Peter Lyle DeHaan, PhD Call centers rely on people—that is, agents—to meet the needs … Read more
Positioning Yourself as a Profit Center Will Help Drive Budget Success By Peter Lyle DeHaan, PhD I once heard of a hospital marketing manager who … Read more
Should We Embrace Technology in Our Medical Contact Centers or Fear It? By Peter Lyle DeHaan, PhD Throughout the history of the call center industry … Read more
A failure to plan is planning to fail By Peter Lyle DeHaan, PhD Before we say goodbye to this year and welcome in the next, … Read more
With the state of Obamacare still unknown, forecasting the future of healthcare remains a challenge By Peter Lyle DeHaan, PhD Regardless of what you think … Read more
A successful omnichannel strategy requires intentional implementation By Peter Lyle DeHaan, PhD Have you ever had a company ask how you wanted them to contact … Read more
Meeting the two essential elements of a contact is just the first step By Peter Lyle DeHaan, PhD It doesn’t matter if a call is … Read more