Multi-Channel Integration
Serve Patients Better and Produce Superior Outcomes By Peter Lyle DeHaan, Ph.D. Some healthcare call centers only handle telephone calls by design and others do … Read more
Serve Patients Better and Produce Superior Outcomes By Peter Lyle DeHaan, Ph.D. Some healthcare call centers only handle telephone calls by design and others do … Read more
Be Sure You Deliver the Options Today’s Consumers Expect By Peter Lyle DeHaan, Ph.D. For years we’ve talked about the need for healthcare call centers … Read more
With Increased Competition and More Patient Options, Providing Excellent Customer Service Is More Important Than Ever By Peter Lyle DeHaan, Ph.D. I’ve covered various aspects … Read more
In The Middle of Struggles, Turmoil, and Difficulties, Pause to Celebrate the Positive By Peter Lyle DeHaan, Ph.D. The United States and a few other … Read more
Now Is an Ideal Time to Enhance the Skill Level of Your Telephone Staff By Peter Lyle DeHaan, Ph.D. We live in interesting times, to … Read more
Access 200 Healthcare Call Center Articles Now in One Place By Peter Lyle DeHaan, Ph.D. For the past twenty years I’ve covered various aspects of … Read more
Knowing Who You Work for Helps You Do a Better Job By Peter Lyle DeHaan, Ph.D. Do you know who signs your paycheck? Whose signature … Read more
Discover the Right Balance in Agent Scheduling for Your Healthcare Contact Center By Peter Lyle DeHaan, Ph.D. Some healthcare call centers only employ full-time staff. … Read more
How We Conclude This Year Will Prepare Us for What Happens Next Year By Peter Lyle DeHaan, Ph.D. This year continues to be a challenging … Read more
Understand Your Purpose in Working at a Healthcare Call Center By Peter Lyle DeHaan, Ph.D. You work in a healthcare call center. Why? The most … Read more