Developing an E-Security Policy
By Patricia S. Eyres, Attorney at Law Dangers lurk in cyberspace. Every call center should have an easily understood, consistently enforceable policy to protect trade … Read more
Case Study: National Imaging Associates
Based in Hackensack, NJ, National Imaging Associates (NIA) provides radiology benefits management services in the U.S. With a data repository of more than 15 million … Read more
Are You Certifiable?
By Peter Lyle DeHaan, Ph.D. Your call center may be an in-house operation or an outsourcer processing calls and contacts for other organizations. Regardless of … Read more
Appointment Scheduling and Reminders
By Peter Lyle DeHaan, Ph.D. For as long as call centers have been answering calls for doctors, there have been requests to handle appointments, be … Read more
Accelerate the Quality of Every Meeting
By Peter deLisser Accelerate the quality of every meeting the easy way. Expect every participant, from the meeting manager to each attendee, to accept 100% … Read more
A $175 Oil Change
By Peter Lyle DeHaan, Ph.D. A few years ago I bought a new car. Although it wasn’t my practice to take my cars to their … Read more
The Jun/Jul 2005 Issue of AnswerStat Magazine
Articles in the June/July 2005 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
Voice Logging: A Call Center Necessity
By Peter Lyle DeHaan, Ph.D. Voice logging, that is the recording of calls in a call center, was once viewed by many as an optional … Read more
Remote RNs Can Help Ease the Nursing Shortage
By Sherry Smith, RN, MSN, MBA The nursing shortage is striking all practice arenas and geographic areas nationwide. Almost daily, we are exposed to news … Read more
The Remote Call Center
By Mark Dwyer A growing trend in hospital-based call centers is to employ remote staff. This strategy was originally a means to address staffing shortages. … Read more