Outsource Case Study: Blue Shield of California
By Pam Greenberg With 3.2 million members, Blue Shield of California (BSC) is one of the largest nonprofit entities in the country and one of … Read more
By Pam Greenberg With 3.2 million members, Blue Shield of California (BSC) is one of the largest nonprofit entities in the country and one of … Read more
By John Chess Resistance to offshore outsourcing medical-related call centers is waning. One reason is the success other companies that handle sensitive information, such as … Read more
By Jacqueline Sidman, PhD Everyone knows what stress feels like. Things seem out of control, your reactions don’t fit your situation, your expectations are unmet, … Read more
Articles in the August/September 2005 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Luke McNally Customer relationships often hinge solely on the performance of contact center agents, but who are these people on the front lines? How … Read more
By George T. Platt According to a study commissioned by the Federal Trade Commission, last year over 9.9 million Americans were victims of identity theft, … Read more
By Dr. Jodie Monger Can a Customer Service Representative (CSR) in your medical contact center have an impact on overall satisfaction and loyalty with your … Read more
By Rebekah Temple and Giustina Parisi As medical call centers become contact centers, organizations can capitalize on the mutually beneficial relationship by transforming relationships with … Read more
By Mark Dwyer Long hidden in back offices or basements, the healthcare call center is recognized today as an integral component of an organization’s success. … Read more
By Nancy Friedman, Telephone Doctor Voice mail remains a large frustration in this busy business world. It’s not just voice mail, the automated attendant is … Read more