Remote Agent Stations
By Peter Lyle DeHaan, Ph.D. There are many benefits to having remote agents as part of your call center. Remote agents can either reside in … Read more
Managing Online Health Information
By Joanne Cawley During the last decade, the Internet has dramatically changed our lives. Information, services, products, and communication are now just a mouse-click away. … Read more
A Little Help From My Friends
By Peter Lyle DeHaan, Ph.D. “You need a hobby,” my wife exclaimed in exasperation. I don’t recall the circumstances, but it is safe to assume … Read more
How to Manage at Work: When You’re a Caregiver at Home
By LeAnn Thieman Are you one of the 54 million Americans who care for a family member? Are you one of the 20 to 50% … Read more
How to Be Happy in Your Job
By Dr. Lee Jampolsky Do you dread going to work each day and having to face the same problems? Have you noticed that the changes … Read more
Eleven Ways to Control Stress on the Job
By Dale Collie Jobs are heating up. We’re all feeling the pinch of hiring freezes and information overload. Workplace stress is increasing right along with … Read more
Choosing the Right Notificatvion System
By Kathy Veldboom Are you confident that the right people in your organization can be contacted to respond to any number of possible scenarios? Can … Read more
The Apr/May 2005 Issue of AnswerStat Magazine
Articles in the April/May 2005 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
Who Dialed 911?
By Robert M. Charland Providing a safe and secure environment for employees and visitors at your facility is one of an organization’s primary obligations and … Read more
Predicting the Future
By Peter Lyle DeHaan, Ph.D. It seems that seldom a week goes by when I don’t receive a call from someone wanting to interview me. … Read more