Genevieve Carrenard joins the AnswerStat Team
AnswerStat is pleased to announce the addition of Genevieve Carrenard to our team. She’ll head up customer service, write articles for AnswerStat, and make needed … Read more
Industry News
News for the healthcare contact center industry
Amtelco Announces an Apple Interface Redesign for the miSecureMessages App
Amtelco and their 1Call healthcare division announced the release of an updated Apple Interface for version 7.0 of their miSecureMessages secure messaging app This revamped … Read more
Mobius Vendor Partners supports HCAHPS policy proposals to increasing accessibility for patients and ensuring data accuracy
Sarah Schmelzel and Amy Bockerstette to Represent Healthcare Contact Center Provider LVM Systems, a healthcare contact center solutions leader since 1988, supports women’s athletics by … Read more
Mobius Vendor Partners Releases Comments on Proposed Rule Changes to the HCAHPS Survey Process
Indianapolis-based Mobius Vendor Partners (MobiusVP) presented comments to the Centers for Medicare & Medicaid Services (CMS) on a number of proposals to improve and modernize … Read more
TriageLogic White Paper Helps Operators Improve the Accuracy of Medical Messages to Providers
TriageLogic released a white paper that shares data they’ve compiled on the accuracy of messages that answering services send to providers. They found that close … Read more
Integrate with Your Organization
Don’t Stay in Your Silo or Function in Isolation By Peter Lyle DeHaan, Ph.D. I once needed to call a company in the healthcare sector. … Read more
Amtelco Installs Solar Panels
1Call, a division of Amtelco, announced that Amtelco has completed its long-awaited solar panel project and had begun using solar energy to help reduce its … Read more
Solution Helps Customers Automate Call Handling and Improve Customer Service
Amtelco Genesis Intelligent Series v5.5 rated “Avaya Compliant” with Avaya Aura® Session Manager and Avaya Aura Communication Manager 1Call, a division of Amtelco and a … Read more
1Call Announces that the Wisconsin State Journal Named Amtelco as a Winner of the Madison, WI Top Workplaces 2023 Award
1Call, a division of Amtelco, announced that Amtelco has been awarded a Top Workplaces 2023 honor by the Wisconsin State Journal Top Workplaces. The list … Read more
Sales and Marketing Book Released
Peter Lyle DeHaan Publishes New Book: Sticky Sales and Marketing Peter Lyle DeHaan released his latest book, Sticky Sales and Marketing: Produce Positive Long-Term Results and Relationships … Read more