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Industry News

News for the healthcare contact center industry

Amtelco Announces the Release of Web Supervisor

October 7, 2025 by Admin

Web Supervisor provides management with easy web access to configuration settings, scripting tools, and monitoring features. MCFARLAND, Wisconsin – October 7, 2025 — Today, Amtelco … Read more

Ambs Call Center Listed Among Best Answering Services for Small Businesses

October 1, 2025 by Admin

Ambs Call Center earns its 15th consecutive ATSI Diamond Plus Award of Excellence, recognizing unmatched customer service, reliability, and industry leadership. MI, UNITED STATES, September … Read more

Ambs Call Center Earns HIPAA Recertification—Cementing Patient Care Legacy

September 23, 2025 by Admin

Renewed certification highlights Ambs Call Center’s commitment to safeguarding patient data and supporting healthcare providers nationwide. MI, UNITED STATES, September 4, 2025 — Ambs Call … Read more

Amtelco Announces the 7.0 Version Release for the Amtelco Secure Messages App

September 23, 2025 by Admin

Amtelco Secure Messages v7.0 includes new embedded and optional features. MCFARLAND, Wisconsin – September 23, 2025 — Today, Amtelco announced the release of version 7.0 … Read more

Wisconsin State Journal Names Amtelco a Winner of the Madison, WI Top Workplaces 2025 Award

March 25, 2025 by Admin

Amtelco, a trusted leader in the Contact Center and Enterprise Critical Communications industries, has been awarded a Top Workplaces 2025 honor by Wisconsin State Journal … Read more

Amtelco Attends HIMSS25 and Introduces Ellie® an AI-Powered Intelligent Virtual Agent

March 25, 2025February 18, 2025 by Peter Lyle DeHaan

Amtelco will be an exhibitor again at the HIMSS Global Health Conference & Exhibition. MCFARLAND, Wisconsin – February 18, 2025 —Today, Amtelco announced they will … Read more

Ambs Call Center Promotes Andrew Charles to Marketing Manager

October 22, 2024 by Peter Lyle DeHaan

Trusted Digital Marketing Specialist Steps Up to Lead Marketing Team Jackson, MI – Ambs Call Center, a renowned family-owned 24/7 telephone answering service, proudly announces … Read more

Customer is King: Ambs Call Center Wins Prestigious ATSI Award for Outstanding Customer Service

June 24, 2024 by Peter Lyle DeHaan

Ambs Call Center, Inc. wins coveted ATSI Award of Excellence Jackson, Michigan June 21, 2024: Ambs Call Center is honored to accept the exclusive ATSI … Read more

LVM Systems: Real-time Data Reporting

March 28, 2024 by Peter Lyle DeHaan

Easy, direct access to data is crucial for running an exceptional Healthcare Contact Center, and LVM Systems understands this need. LVM software’s integration abilities allow … Read more

Wisconsin State Journal Names Amtelco a Winner of the Madison, WI Top Workplaces 2024 Award

March 28, 2024 by Peter Lyle DeHaan

Amtelco, a trusted leader in the Contact Center and Enterprise Critical Communications industries, has been awarded a Top Workplaces 2024 honor by Wisconsin State Journal … Read more

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