Solution Helps Customers Automate Call Handling and Improve Customer Service

Amtelco Genesis Intelligent Series v5.5 rated “Avaya Compliant” with Avaya Aura® Session Manager and Avaya Aura Communication Manager

1Call, a division of Amtelco and a leader in developing software solutions and applications designed for the healthcare communications and contact center marketplace, announced its Genesis Intelligent Series v5.5 is compliant with key Avaya solutions—helping customers enhance call processing to prioritize critical calls, and improve call routing and management. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.

The Genesis solution delivers an all-inclusive, enterprise-wide contact center with skills-based automatic call distribution (ACD), built-in speech recognition, text to speech, and voice services helping improve call routing and management. Using the software, customers can track metrics with customizable reporting, enhance accountability with call logging and video screen capture, connect remote agents, and manage automated dispatch and on-call scheduling. The Genesis solution can be operated in a virtual server environment or in the cloud. The application is now compliance-tested by Avaya for compatibility with Avaya Aura Session Manager 10.1 and Avaya Aura Communication Manager 10.1 via SIP Trunk.

“We are thrilled that our Genesis Intelligent Series v5.5 has successfully completed this latest Avaya DevConnect compliance testing,” said Tom Curtin, CEO of Amtelco and 1Call. “Amtelco’s ongoing membership as a technology partner in the Avaya DevConnect program helps ensure that we provide our shared customers with the newest technology advancements.”

Eric Rossman, vice president, Strategic Alliances and Technology Partners, Avaya, said, “Technology partners like Amtelco are helping Avaya customers increase their efficiency, productivity, and strengthen their competitiveness.”

Amtelco is a Technology Partner in the Avaya DevConnect program, an integral network of Avaya experts, partners, developers, and customers. This unique global collaborative is exceptionally positioned to deliver the next-gen customer and employee experiences businesses need through Avaya’s Cloud Communications Portfolio, including the Avaya Experience Platform. Partners in the DevConnect program develop, market, and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Amtelco can submit products to Avaya for compliance testing, where a team of DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.

The 1Call Division of Amtelco is the leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace. 1Call features a complete line of modular solutions specifically designed to streamline enterprise-wide communications, save an organization’s limited resources, and make them tremendously efficient, helping them bring wellness to their members and their bottom line.

Learn more about how Amtelco is part of Avaya’s DevConnect program and Avaya’s other partner programs.