Seven Difficult Telehealth Triage Calls a Nurse Should Be Prepared to Take
By Ravi K. Raheja, MD During trying times it isn’t surprising for telehealth triage nurses to see an increase in difficult calls. When we say … Read more
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Articles from AnswerStat
Avoid Liability with Proper Documentation for Telehealth Nurse Triage
By Ravi K. Raheja, MD By the very nature of their profession, telephone triage nurses can’t physically see their patient callers. This begs the question, … Read more
Sticky Customer Service
With Increased Competition and More Patient Options, Providing Excellent Customer Service Is More Important Than Ever By Peter Lyle DeHaan, Ph.D. I’ve covered various aspects … Read more
Effective Call Center Software Improves Patient Transfer Center Workflows
By Nicole Limpert There is a lot of coordination involved when getting a patient from point A to point B. That is why hospital systems … Read more
How to Safely Redirect Patients Away from the Emergency Department
By Mark Dwyer One of the most significant challenges hospitals faced over the past two years was handling the heightened number of ED calls and … Read more
Nurse Triage Protocol Software
By Ravi K. Raheja, MD Healthcare organizations benefit greatly when their nurse triage and telehealth services use triage protocol software. This has been shown to … Read more
Remember to be Thankful
In The Middle of Struggles, Turmoil, and Difficulties, Pause to Celebrate the Positive By Peter Lyle DeHaan, Ph.D. The United States and a few other … Read more
Physical Safeguards Your Cybersecurity Needs to Protect Patient Data in Telehealth
By Ravi K. Raheja, MD The past year and a half has redefined the healthcare industry. Not only have hospitals and practices quickly adapted to … Read more
How Call Center Technology Helps Hospitals, Staff, and Patients
By Nicole Limpert Hospital call centers provide a critical service to both patients and healthcare organizations. In previous articles we’ve explored how call centers are … Read more
The Expanding World of Telehealth
By Ravi K. Raheja, MD The pandemic accelerated the use of telemedicine, and indications are that it’s here to stay. Patients and families have largely embraced … Read more