Integrate Your Call Center
Facilitate Better Communication and Connectivity Within and Outside Your Operation By Peter Lyle DeHaan, Ph.D. With the staffing challenges that most every healthcare call center … Read more
Articles from AnswerStat
Facilitate Better Communication and Connectivity Within and Outside Your Operation By Peter Lyle DeHaan, Ph.D. With the staffing challenges that most every healthcare call center … Read more
The Enterprise Nature of the Call Center in Healthcare By Robert Kobek Given two very long and I believe distinguished careers in the contact center … Read more
The Technical Side of Operators Working from Home By Nicole Limpert The University of Texas MD Anderson Cancer Center is named after Monroe Dunaway Anderson, … Read more
Staff Your Operation with Agents with the Right Stills to Work at the Time They’re Most Needed By Peter Lyle DeHaan, Ph.D. You run a … Read more
By Nicole Limpert When you think of the most dangerous careers in the United States, it’s understandable to think of farmers, loggers, law enforcement, and … Read more
LVM Systems Completes 2022 System and Organization Controls (SOC) 2 Type 2 Examination By Jake Johnson LVM Systems’ successful completion of its 2022 System and … Read more
By Bob Kobek and Michael W. Hill The patient experience (PX) journey all starts here, right here. The opportunity to establish trust and begin the … Read more
Consider the Optimum Strategy for Your Contact Center Staff By Peter Lyle DeHaan, Ph.D. At one time healthcare call centers handled calls and nothing else. … Read more
By Nicole Limpert Patient satisfaction is different from patient experience. While research from the NRC Health’s 2019 Healthcare Consumer Trends Report indicates that 85 percent … Read more
By Ravi K. Raheja, MD How do you ensure patient care quality when it comes to nurse telehealth triage? Whether you use an outsourced nurse triage service … Read more