Send Your Call Center Back to School
Now Is an Ideal Time to Enhance the Skill Level of Your Telephone Staff By Peter Lyle DeHaan, Ph.D. We live in interesting times, to … Read more
Articles
Articles from AnswerStat
Medical Answering Services and Telephone Triage
By Nicole Limpert Doctors in the United States first began using answering services in the 1920s so they would be made aware of patient emergencies. … Read more
Article Library at PeterLyleDeHaan.com
Access 200 Healthcare Call Center Articles Now in One Place By Peter Lyle DeHaan, Ph.D. For the past twenty years I’ve covered various aspects of … Read more
Mental Health and Nurse Triage Calls During COVID-19
By Dr. Charu Raheja According to the Kaiser Family Foundation, 53 percent of American adults estimated that the COVID pandemic had a negative effect on … Read more
How Telehealth Employers Can Ensure Effective Communication with Remote Staff
Presented by 1Call Traditionally, remote work for healthcare positions was limited to medical billing, coding, and transcription. But in 2020, workers in all industries, including … Read more
Vendor Spotlight on TriageLogic
New Age in Healthcare: Telephone Nurse Triage and Remote Patient Monitoring In 2007, Ravi Raheja, MD and Charu Raheja, Ph.D. founded TriageLogic with the purpose … Read more
Who Signs Your Paycheck?
Knowing Who You Work for Helps You Do a Better Job By Peter Lyle DeHaan, Ph.D. Do you know who signs your paycheck? Whose signature … Read more
Remote Patient Monitoring and the Future of Remote Nurse Triage
By Ravi K. Raheja, MD Remote Patient Monitoring (RPM) is on track to be the future of healthcare, especially as the number of chronic care … Read more
The Future of Hospital Contact Centers
By Nicole Limpert Even though the Oxford English Dictionary first published and recognized the phrase “call center” in 1983, the origins of call centers date … Read more
Video-Based Doctor Visits, Revisited
By Mark Dwyer Three years ago, I wrote an article for the September 2017 issue of AnswerStat titled Video-Based Doctor Visits. At the time, I … Read more