Integrate Your Call Center Tools
Make Sure Each Piece of Contact Center Technology Works as a Seamless System By Peter Lyle DeHaan, Ph.D. In continuing our series on call center … Read more
Articles
Articles from AnswerStat
Do Your Call Center Employees Believe They Receive Adequate Recognition?
By Mike Hill If you are like most companies, you have a mix of employees working full-time from the office and others working full-time from … Read more
LVM Guest Column
Using Technology to Support a Strong Patient Access and Retention Strategy By Mark Dwyer Today, interoperability and integration are standard must-haves for successful healthcare contact … Read more
Scripting Helps Hospital Call Center Manage 850,000 Calls per Year
By Nicole Limpert One of the United States’ oldest pediatric hospitals, recently recognized by the News and World Report, and named one of Healthcare’s “Most … Read more
Integrate Call Center Staff
Pursue Agent Cross Training to Produce Better Outcomes and Improve Efficacy By Peter Lyle DeHaan, Ph.D. In my article “Integrate Your Call Center” I discussed … Read more
Spotlight on LVM Systems
LVM Systems Releases LVM One v1.5 LVM Systems announces the release of version 1.5 of its flagship LVM One healthcare contact center solution. For the … Read more
State University of New York Upstate Medical University Case Study
Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience By Nicole Limpert State University of New York (SUNY) Upstate Medical … Read more
Cold vs. Flu, or RSV?
How Telehealth Nurses Can Use Triage Protocols to Address All Three By Ravi K. Raheja, MD Since COVID-19 restrictions have been eased, this fall is … Read more
Integrate Your Call Center
Facilitate Better Communication and Connectivity Within and Outside Your Operation By Peter Lyle DeHaan, Ph.D. With the staffing challenges that most every healthcare call center … Read more
Who Owns Me?
The Enterprise Nature of the Call Center in Healthcare By Robert Kobek Given two very long and I believe distinguished careers in the contact center … Read more