Integrate Your Call Center

Facilitate Better Communication and Connectivity Within and Outside Your Operation By Peter Lyle DeHaan, Ph.D. With the staffing challenges that most every healthcare call center … Read more

Who Owns Me?

The Enterprise Nature of the Call Center in Healthcare By Robert Kobek Given two very long and I believe distinguished careers in the contact center … Read more

Cross Channel Training

Consider the Optimum Strategy for Your Contact Center Staff By Peter Lyle DeHaan, Ph.D. At one time healthcare call centers handled calls and nothing else. … Read more