Peter Lyle DeHaan Ambs Call Center, Inc. wins coveted ATSI Award of Excellence Jackson, Michigan June 21, 2024: Ambs Call Center is honored to accept the exclusive ATSI … Read more
Read the June 2024 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Vendor Spotlight: AmtelcoRemote Operators Save Space and Provide High-Quality … Read more
By Nicole Limpert For some hospitals, having enough space to operate efficiently is an issue. One of the most significant advantages of a cloud-enabled contact … Read more
Call Center Outsourcing Can Produce Significant Outcomes By Peter Lyle DeHaan, PhD As healthcare facilities evaluate their effectiveness and efficiencies, they scrutinize every area. One … Read more
Read the April 2024 issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Vendor Spotlight: LVM Systems: Real-time Data ReportingEasy, direct access … Read more
Easy, direct access to data is crucial for running an exceptional Healthcare Contact Center, and LVM Systems understands this need. LVM software’s integration abilities allow … Read more
Amtelco, a trusted leader in the Contact Center and Enterprise Critical Communications industries, has been awarded a Top Workplaces 2024 honor by Wisconsin State Journal … Read more
By Bob Kobek One common myth I often hear about surveys is that “response rates are declining.” There are always variables that might cause this, … Read more
By Nicole Limpert Jackson-Madison County General Hospital is in Jackson, Tennessee, and is part of the West Tennessee Healthcare System. The 123-bed hospital opened on … Read more
Think Like a Caller and Not a Call Center Manager By Peter Lyle DeHaan, PhD In healthcare we talk about the needs of patients, and … Read more