Voice Logger Vendor Information
The following vendors provide voice logging equipment and software. Contact them directly for more information. 1Call, a division of Amtelco: The Infinity voice logger is … Read more
The following vendors provide voice logging equipment and software. Contact them directly for more information. 1Call, a division of Amtelco: The Infinity voice logger is … Read more
By Peter Lyle DeHaan, Ph.D. Voice logging is an important and valuable call center technology, considered by many to be an indispensable support tool. Voice … Read more
By Peter Lyle DeHaan, Ph.D. When I started publishing AnswerStat’s sister magazine, Connections Magazine, it operated as a virtual company. This wasn’t intentional. It just … Read more
By Peter Lyle DeHaan, Ph.D. Of all the exciting advances in medicine, there is one that falls outside the traditional scope new drugs, innovative procedures, … Read more
Providing the one complete communications system designed to bring it all together 1Call Division of Amtelco provides call center services, PC-based PBX consoles, soft agent, … Read more
By Dr. Jodie Monger The contact center is one of your organization’s most valuable assets. Ninety percent of your callers base their image of your … Read more
By Nancy Friedman International Customer Service Week was October 6. That’s good, but we like to celebrate customer service all year long. Here are the … Read more
Compiled by Peter Lyle DeHaan, Ph.D. Legal issues regarding the recording of phone calls must be considered before embarking on voice logging. This varies on … Read more
By Peter Lyle DeHaan, Ph.D. One of the pioneers of telephone triage protocols is Dr.Barton Schmitt. His telephone triage clinical content for pediatrics is used … Read more
By Laura LaLuzerne The University of Texas M. D. Anderson Cancer Center has provided care for more than 520,000 people with cancer since 1944. The … Read more