Six Sigma Your Contact Center
By Dr. Jodie Monger The contact center is one of your organization’s most valuable assets. Ninety percent of your callers base their image of your … Read more
By Dr. Jodie Monger The contact center is one of your organization’s most valuable assets. Ninety percent of your callers base their image of your … Read more
By Nancy Friedman International Customer Service Week was October 6. That’s good, but we like to celebrate customer service all year long. Here are the … Read more
Compiled by Peter Lyle DeHaan, Ph.D. Legal issues regarding the recording of phone calls must be considered before embarking on voice logging. This varies on … Read more
By Peter Lyle DeHaan, Ph.D. One of the pioneers of telephone triage protocols is Dr.Barton Schmitt. His telephone triage clinical content for pediatrics is used … Read more
By Laura LaLuzerne The University of Texas M. D. Anderson Cancer Center has provided care for more than 520,000 people with cancer since 1944. The … Read more
By Gary DuPont MASCO Services Inc. (MSI) has evolved since 1976, when they began providing telecommunications and basic operator services to Boston area hospitals and … Read more
By Paul Spiegelman Today’s consumers have higher than ever expectations concerning customer service. They shop for products more judiciously than ever and they turn to … Read more
Articles in the Fall 2003 issue of AnswerStat Magazine A Call to Outsourcing Case Study: MASCO Service Inc Case Study: University of Texas, MD Anderson Cancer … Read more
By Peter Lyle DeHaan, Ph.D. Let me be the first to welcome you to the premier issue of AnswerStat magazine. AnswerStat is dedicated to providing … Read more
By Joseph Sameh Nationally, the medical answering service industry has a problem. Typically, when a person purchases a service, there is a perceived notion of … Read more