Vendor Spotlight – Telescan: Keeping Your Call Center Ahead of Technology
Even the casual observer can’t help notice the big changes in Telescan in the past two years. Nearly all these changes will improve medical call … Read more
Even the casual observer can’t help notice the big changes in Telescan in the past two years. Nearly all these changes will improve medical call … Read more
Saint Barnabas Management Services (SBMS) has operated an Employee Assistance Program (EAP) for 18 years. To be awarded both regional and national contracts, they needed … Read more
By Sue Altman A first tier website initiative for many healthcare organizations is to establish a means to promote their affiliated physicians. Most deploy a … Read more
By Peter Dehnel, MD Imagine the following four scenarios: You are a physician in outstate Minnesota. It’s 2 PM on a Sunday afternoon and a … Read more
By Paul Spiegelman Teresa and her family have just moved to a new city. It’s 7:00 a.m., Tuesday, and Teresa’s little girl is running a … Read more
By Sue Altman Even though the call center industry has been performing Physician Referral for nearly 20 years, the name of the service is misleading. … Read more
By Mike Wilson, J.D. One of the most common uses of telenursing is telephone triage with centralized phone banks. However, telephone triage by a nurse … Read more
By Peter Lyle DeHaan, Ph.D. It’s only been a few years that I have been following the sport of hockey. Before that, a myriad of … Read more
By Barry Spiegelman Delivering and receiving critical information by telephone is an especially challenging proposition when an elderly caller is on the other end of … Read more
Articles in the Spring 2004 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more