Peter DeHaan is the president of Peter DeHaan Publishing, Inc., (https://peterdehaanpublishing.com) the publisher and editor of Connections Magazine, AnswerStat, TAS Trader, and Medical Call Center News.Peter DeHaan (https://peterdehaan.com) is a published author and blogger.
By Shane Burleson Many hospital-based call centers struggle to implement the latest and greatest technologies in the call center, simply because of their organizational culture. … Read more
SwedishAmerican Health System (Rockford, IL) serves 12 counties in northern Illinois and southern Wisconsin through a 400-bed regional acute care facility and a network of … Read more
Articles in the Summer 2004 issue of AnswerStat Magazine About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for … Read more
By Sara Courson, BSN Telephone triage is only a small part of the telehealth movement that is sweeping across the globe. Telehealth refers to providing … Read more
Even the casual observer can’t help notice the big changes in Telescan in the past two years. Nearly all these changes will improve medical call … Read more
Saint Barnabas Management Services (SBMS) has operated an Employee Assistance Program (EAP) for 18 years. To be awarded both regional and national contracts, they needed … Read more
By Sue Altman A first tier website initiative for many healthcare organizations is to establish a means to promote their affiliated physicians. Most deploy a … Read more
By Sue Altman Even though the call center industry has been performing Physician Referral for nearly 20 years, the name of the service is misleading. … Read more
Peter Lyle DeHaan