Articles in the Fall 2003 issue of AnswerStat Magazine
- A Call to Outsourcing
- Case Study: MASCO Service Inc
- Case Study: University of Texas, MD Anderson Cancer Center
- Dr Barton Schmitt Interview: Telephone Triage Protocols
- Legal Considerations of Voice Logging
- Six Cardinal Rules of Customer Service
- Six Sigma Your Contact Center
- Spotlight on 1Call, a division of Amtelco
- Telephone Triage
- Vital Signs: It’s All Virtual
- Voice Logging
- Voice Logger Vendor Information
- What is Six Sigma?
About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.
Contact us for more information.