Secure Texting: Closing the Gap to Create Effective HIPAA Compliant Communication
By Ravi K. Raheja, MD Once a triage nurse has done an initial evaluation on a patient, there are times when the protocol or circumstances … Read more
customer service articles
1Call Expands Architecture Solutions Team to Support Growing Customer Base
1Call, a division of Amtelco and a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace, … Read more
Mitigating Medical Call Center Risk
By Traci Haynes Does the word risk evoke an emotional connotation? Regardless of the inference and based on life experience, the word can carry an … Read more
Using an Outsourced Telephone Triage Service for Suicide Prevention
By Ravi K. Raheja, MD Telephone triage nurses play a critical role in suicide prevention and serve as the first point of contact for callers … Read more
Secure Text Messaging and Email Security for Healthcare
By Aaron Boatin Most healthcare providers send text messages and emails throughout their day. Unfortunately many choose unsecured methods of transmission. This is bad news … Read more
A Proven Solution to the Top 3 Challenges Facing the Medical Practices of Today and Tomorrow
By Matt Miller Navigating the ever-changing landscape of healthcare is becoming increasingly difficult. Rising patient demands, growing administrative requirements, and high operating costs are only … Read more
How Call Centers Can Support VA Healthcare
By Bronson Tang A call center is a team of frontline staff who answer phone calls and gather data. It’s a centralized department that handles … Read more
5 Call Center Improvements Patients Say Would Improve Healthcare Experiences
By Allison Hart From clinical process enhancements to facility improvements, there are many ways to drive better healthcare experiences for patients. One key area is … Read more
What Does an Optimal Customer Experience with a Call Center Look Like?
By Daymon Smith As the healthcare landscape shifts toward a value-based care model, consumers and patients are taking more responsibility for their individual health. The … Read more
Seven Tips to Minimize Risk and Improve the Patient Experience
By Bronson Tang According to Statista, the percentage of businesses worldwide using a call center in the Americas is 66 percent. However, according to the … Read more