LVM Guest Column

Using Technology to Support a Strong Patient Access and Retention Strategy By Mark Dwyer Today, interoperability and integration are standard must-haves for successful healthcare contact … Read more

Sticky Customer Service

With Increased Competition and More Patient Options, Providing Excellent Customer Service Is More Important Than Ever By Peter Lyle DeHaan, Ph.D. I’ve covered various aspects … Read more

Customer Service Book Released

Peter Lyle DeHaan Publishes New Book: Sticky Customer Service Peter Lyle DeHaan released his latest book, Sticky Customer Service: Stop Churning Customers and Start Growing … Read more