By Nicole Limpert and the Seattle Children’s Team Seattle Children’s is the pediatric and adolescent academic medical center for Washington, Alaska, Montana, and Idaho, serving … Read more
Amtelco, a trusted leader in the Call Center and Healthcare Critical Communications industries, has been awarded a Top Workplaces 2026 honor by Wisconsin State Journal … Read more
Amtelco, a trusted leader in the Call Center and Healthcare Critical Communications industries, has been awarded a Top Workplaces 2026 honor by Wisconsin State Journal … Read more
By Nicole Limpert NorthBay Health needed call center software that could ease the frustrations of working with an outdated system, offer more efficiency, and be … Read more
“The Profitable Answering Service” Delivers 65 Actionable Strategies to Help TAS Owners Boost Revenue, Master Technology, and Outpace Competition Business nonfiction author and call center … Read more
By Nicole Limpert NorthBay Health is a non-profit healthcare organization located in Solano County, California. The system was founded by physicians and community leaders in … Read more
By Genevieve Carrenard The rapid shift in the call center worklife that started with the 2020 pandemic did not go away. Remote work continues to … Read more
By Genevieve Carrenard In healthcare, medical call centers are pivotal in shaping patient experiences. With patients increasingly demanding more efficient, personalized, and secure interactions, medical … Read more
By Nicole Limpert For some hospitals, having enough space to operate efficiently is an issue. One of the most significant advantages of a cloud-enabled contact … Read more
By Bob Kobek One common myth I often hear about surveys is that “response rates are declining.” There are always variables that might cause this, … Read more