“The Profitable Answering Service” Delivers 65 Actionable Strategies to Help TAS Owners Boost Revenue, Master Technology, and Outpace Competition Business nonfiction author and call center … Read more
By Nicole Limpert NorthBay Health is a non-profit healthcare organization located in Solano County, California. The system was founded by physicians and community leaders in … Read more
By Genevieve Carrenard The rapid shift in the call center worklife that started with the 2020 pandemic did not go away. Remote work continues to … Read more
By Genevieve Carrenard In healthcare, medical call centers are pivotal in shaping patient experiences. With patients increasingly demanding more efficient, personalized, and secure interactions, medical … Read more
By Nicole Limpert For some hospitals, having enough space to operate efficiently is an issue. One of the most significant advantages of a cloud-enabled contact … Read more
By Bob Kobek One common myth I often hear about surveys is that “response rates are declining.” There are always variables that might cause this, … Read more
By Nicole Limpert Jackson-Madison County General Hospital is in Jackson, Tennessee, and is part of the West Tennessee Healthcare System. The 123-bed hospital opened on … Read more
Using Technology to Support a Strong Patient Access and Retention Strategy By Mark Dwyer Today, interoperability and integration are standard must-haves for successful healthcare contact … Read more
Offers customized platform to capture, measure, and improve patient and employee experience Mobius Vendor Partners (MobiusVP) expands into the healthcare market with the launch of … Read more
With Increased Competition and More Patient Options, Providing Excellent Customer Service Is More Important Than Ever By Peter Lyle DeHaan, Ph.D. I’ve covered various aspects … Read more