Peter Lyle DeHaan Releases Healthcare Call Center Book
Peter Lyle DeHaan, founder and publisher of AnswerStat, announced the publication of his latest book, Healthcare Call Center Essentials. It’s scheduled for release on June … Read more
contact center news
1Call Announces Intelligent Series 5.5 Release
1Call, a division of Amtelco and a leader in developing software solutions and applications for the healthcare communications and call center marketplace, announced the release … Read more
Amtelco Solution Helps Customers Transform Agent Experience
Amtelco announced that their Genesis Intelligent Series application version 5.4 is compliant with Avaya OneCloud™ Unified Communications as a Service (UCaaS) solutions, helping customers enhance … Read more
Customer Service Book Released
Peter Lyle DeHaan Publishes New Book: Sticky Customer Service Peter Lyle DeHaan released his latest book, Sticky Customer Service: Stop Churning Customers and Start Growing … Read more
Keona Health Adds Two Industry Veterans
Keona Health, the innovative developer of Health Desk, an AI-driven healthcare CRM, and patient access platform, announced that Gina Tabone, VP strategic partnerships, and Darin … Read more
TeamHealth Medical Call Center Rebrands as AccessNurse
Started in 1996 to support TeamHealth physicians, TeamHealth Medical Call Center evolved over time, outgrowing its brand identity and core message, which is a natural … Read more
1Call Expands Architecture Solutions Team to Support Growing Customer Base
1Call, a division of Amtelco and a leader in developing software solutions and applications designed for the specific needs of the healthcare call center marketplace, … Read more
Is It Time to Start a Medical Answering Service?
Get the latest info in the book How to Start a Telephone Answering Service. Industry veteran Peter Lyle DeHaan released his insider’s guide to starting … Read more
C3/CustomerContactChannels Opens Vegas Call Center
C3/CustomerContactChannels, a global provider of customer contact solutions, opened a new contact center in Las Vegas and plans to hire 800 employees by year’s end; … Read more
BPO Reveals Pros and Cons of Three Types of Inbound Call Transfers
Sound Telecom, a leading call center, released an article titled “The Journey of a Call Transfer.” In it, Brian Gabriel expounds on three different kinds … Read more