Case Study | Piedmont Healthcare
Averting Downtime with a Hosted Contact Center Solution By Nicole Limpert Piedmont Healthcare was founded as Piedmont Hospital by Drs. Ludwig Amster and Floyd Willcox … Read more
contact center case studies
Cleveland Clinic Mercy Hospital Case Study: Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators
By Nicole Limpert Cleveland Clinic Mercy Hospital, previously known as Mercy Medical Center, became part of the Cleveland Clinic health system in 2021. Mercy Hospital operates … Read more
Case Study | Providence Swedish
Improving On-Call Communication Delays and Code Call Workflows with Web-Based Platforms By Nicole Limpert Swedish Health Services was founded as Swedish Hospital in 1910 by … Read more
State University of New York Upstate Medical University Case Study
Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience By Nicole Limpert State University of New York (SUNY) Upstate Medical … Read more
Case Study: MD Anderson Cancer Center
The Technical Side of Operators Working from Home By Nicole Limpert The University of Texas MD Anderson Cancer Center is named after Monroe Dunaway Anderson, … Read more
Vendor Case Study: LVM Systems’ SOC 2 Type 2 Examination
LVM Systems Completes 2022 System and Organization Controls (SOC) 2 Type 2 Examination By Jake Johnson LVM Systems’ successful completion of its 2022 System and … Read more
State University of New York (SUNY) Upstate Medical University
Integrating Epic’s EMR System with SUNY Upstate Medical University’s Call Centers Saves Time and Enhances Patient Caller Experience State University of New York (SUNY) Upstate … Read more
Unity Health Network’s Centralized Contact Center
TriageLogic Helps Unity Health Network Enhance Patient Care and Reduce Costs In this issue of AnswerStat we’re spotlighting the largest independent physician group in Northeast … Read more
Case Study: Saving Lives with Telephone Triage
By Charu Raheja, PhD, and Carla Price, RN, BSN Numerous studies and countless articles have been written about the improper use of emergency rooms and … Read more
Meeting Today’s HealthCare Challenges Through Contact Center Excellence
By Patty Maynard Healthcare contact centers have been given an increasing amount of responsibility to help their organization meet critical goals related to health reform … Read more