Remote Operators Save Space and Provide High-Quality Service
By Nicole Limpert For some hospitals, having enough space to operate efficiently is an issue. One of the most significant advantages of a cloud-enabled contact … Read more
agent management articles
The Benefits of Outsourcing vs. In-House Operations for Healthcare Call Centers
Call Center Outsourcing Can Produce Significant Outcomes By Peter Lyle DeHaan, PhD As healthcare facilities evaluate their effectiveness and efficiencies, they scrutinize every area. One … Read more
Do Your Call Center Employees Believe They Receive Adequate Recognition?
By Mike Hill If you are like most companies, you have a mix of employees working full-time from the office and others working full-time from … Read more
Multichannel Contact Center Scheduling
Staff Your Operation with Agents with the Right Stills to Work at the Time They’re Most Needed By Peter Lyle DeHaan, Ph.D. You run a … Read more
Cross Channel Training
Consider the Optimum Strategy for Your Contact Center Staff By Peter Lyle DeHaan, Ph.D. At one time healthcare call centers handled calls and nothing else. … Read more
Tools to Improve Call Center Efficiency
By Mark Dwyer The Merriam-Webster Dictionary defines efficiency as the effective operation measured by comparing production with cost (energy, time, and money). Never has call center … Read more
How Telehealth Employers Can Ensure Effective Communication with Remote Staff
Presented by 1Call Traditionally, remote work for healthcare positions was limited to medical billing, coding, and transcription. But in 2020, workers in all industries, including … Read more
Mixing Full-time and Part-time Call Center Staff
Discover the Right Balance in Agent Scheduling for Your Healthcare Contact Center By Peter Lyle DeHaan, Ph.D. Some healthcare call centers only employ full-time staff. … Read more
Be Sure to Thank Your Staff
Let Your Call Center Employees Know You Appreciate Their Work By Peter Lyle DeHaan, Ph.D. We just celebrated Thanksgiving in the United States, which is … Read more
The Call Center’s Role in Behavior Counseling
By Nicole Limpert The term mental health refers to the condition of a person’s emotional, psychological, and social well-being. The state of one’s mental health … Read more