Case Study: QEII Health Sciences Centre’s Communications System
By Jane Doucet In 1996 six hospitals in Halifax, Nova Scotia, merged to become the Queen Elizabeth II Health Sciences Centre. The largest adult academic … Read more
By Jane Doucet In 1996 six hospitals in Halifax, Nova Scotia, merged to become the Queen Elizabeth II Health Sciences Centre. The largest adult academic … Read more
Articles in the Winter 2004 issue of AnswerStat Magazine Case Study: QEII Health Sciences Centre’s Communications System Editorial: An Eye for Customer Service Glossary of Medical … Read more
By Jim Long, MBA One of the most dynamic processes in the field of quality control over the last thirty years has been Six Sigma … Read more
The following vendors provide voice logging equipment and software. Contact them directly for more information. 1Call, a division of Amtelco: The Infinity voice logger is … Read more
By Peter Lyle DeHaan, Ph.D. Voice logging is an important and valuable call center technology, considered by many to be an indispensable support tool. Voice … Read more
By Peter Lyle DeHaan, Ph.D. When I started publishing AnswerStat’s sister magazine, Connections Magazine, it operated as a virtual company. This wasn’t intentional. It just … Read more
By Peter Lyle DeHaan, Ph.D. Of all the exciting advances in medicine, there is one that falls outside the traditional scope new drugs, innovative procedures, … Read more
Providing the one complete communications system designed to bring it all together 1Call Division of Amtelco provides call center services, PC-based PBX consoles, soft agent, … Read more
By Dr. Jodie Monger The contact center is one of your organization’s most valuable assets. Ninety percent of your callers base their image of your … Read more
By Nancy Friedman International Customer Service Week was October 6. That’s good, but we like to celebrate customer service all year long. Here are the … Read more