The Apr/May 2008 Issue of AnswerStat Magazine
The April/May 2008 issue of AnswerStat magazine: About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital … Read more
The April/May 2008 issue of AnswerStat magazine: About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital … Read more
By René LeBel In today’s business environment, great expectations are placed on the back of Key Performance Indicator (KPI). Many companies are attempting to justify … Read more
By Chris Heim A surgical team is making final preparations for a long-awaited kidney transplant. In the meantime, EMTs have been dispatched to the scene … Read more
By Lee B. Salz Superman, as strong he is, is paralyzed by kryptonite. It brings him to his knees, despite his superhuman strength. Sales people … Read more
By Kelli Massaro Individuals have several basic intrinsic needs that must be met in the workplace to feel satisfied. As a manager, if you can … Read more
Telephone answering services have a long history, dating back to the 1920s. In those early years, enterprising entrepreneurs began opening localized telephone answering services around … Read more
By Peter Lyle DeHaan, Ph.D. Perhaps you’ve heard this story. Imagine you’re sitting in a college class. It’s one of those big classrooms with tiered … Read more
By Laura Alt LaLuzerne, with Michelle Jacobson Wednesday, August 1, 2007, started out as a typical day at the Hennepin County Medical Center in Minneapolis, … Read more
The February/March 2008 issue of AnswerStat magazine: About AnswerStat AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers … Read more