News for the healthcare contact center industry
Soft Agent now rated “Avaya compliant,” compatible with Avaya OneCloud CCaaS solutions Amtelco, a leading supplier for more than 40 years of communication technologies and … Read more
Keona Health Inc., a healthcare CRM and patient access platform announced that Assistance Services Group, a Sykes Company, experienced enormous spikes in volume for its 235 call … Read more
As the COVID pandemic rapidly evolved, TriageLogic jumped into overdrive to help new and existing clients handle the coronavirus outbreak. They saw call volume skyrocket … Read more
TriageLogic has been working with device companies to provide monitoring of dashboards and evaluation of patients with abnormal readings. They can provide coverage 24/7 or … Read more
Keona Health, the innovative developer of Health Desk, an AI-driven healthcare CRM, and patient access platform, announced that Gina Tabone, VP strategic partnerships, and Darin … Read more
TriageLogic® announces a free thirty-day trial of their telephone triage software, MyTriageChecklistTM, for medical organizations. This software is web-based, and it includes triage protocols developed … Read more
1 Call, a division of Amtelco, announced its Call Center Link application is now available in the Epic App Orchard. The application can reduce hospital … Read more
The pandemic has intensified the need for nurses to have the most up-to-date education possible. To ensure that they stay informed about such topics as … Read more
The governor of New Jersey has decided to offer a COVID-19 hotline in the state to help address the pandemic and the challenges it brings. … Read more
Amtelco received a Top Workplaces 2020 honor and a special award for work/life flexibility by The Wisconsin State Journal. These awards are based solely on … Read more