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News for the healthcare contact center industry

Jackson-Madison County General Hospital Case Study: Utilizing Secure Messaging for Efficient HIPAA-Compliant Communications

March 26, 2024 by Peter Lyle DeHaan

By Nicole Limpert Jackson-Madison County General Hospital is in Jackson, Tennessee, and is part of the West Tennessee Healthcare System. The 123-bed hospital opened on … Read more

Amtelco Announces New Software Release

February 22, 2024February 22, 2024 by Peter Lyle DeHaan

Amtelco, a trusted leader in the Contact Center and Enterprise Critical Communications industries,announces release of Intelligent Series 5.6. MCFARLAND, Wisconsin – February 21, 2024 —Today, … Read more

Mobius Vendor Partners Receives BBB Award for Complaint-Free 2023

October 10, 2024February 16, 2024 by Peter Lyle DeHaan

INDIANAPOLIS, IN (February 15, 2024) –Mobius VP, LLC®, (Mobius) the Indianapolis-based business process consulting firm that developed,  deploys and manages CustomerCount®, EmployeeCount® and Patients-Count® online … Read more

Transform Your Leadership and Transform Your Business with Sticky Leadership and Management by Peter Lyle DeHaan

February 5, 2024 by Peter Lyle DeHaan

Step up and become the leader your business needs with Sticky Leadership and Management, the latest book by prolific author and publisher, Peter Lyle DeHaan. … Read more

Amtelco Announces Brand Refresh

March 15, 2024February 2, 2024 by Peter Lyle DeHaan

Amtelco, a trusted leader in the Contact Center and Enterprise Critical Communications industries,announces a brand refresh, a new logo, and several name changes for company … Read more

Mobius Vendor Partners Adds Global Patient Experience Expert, Healthcare Executive to its Advisory Council

January 6, 2024 by Peter Lyle DeHaan

MobiusVP Prioritizes Growth in Healthcare with Patients-Count Feedback Platform INDIANAPOLIS, IN (Wednesday, January 3, 2024) – Mobius Vendor Partners (www.MobiusVP.com), the well-known business process design, … Read more

Genevieve Carrenard joins the AnswerStat Team

October 10, 2024December 1, 2023 by Peter Lyle DeHaan

AnswerStat is pleased to announce the addition of Genevieve Carrenard to our team. She’ll head up customer service, write articles for AnswerStat, and make needed … Read more

Amtelco Announces an Apple Interface Redesign for the miSecureMessages App

February 19, 2024November 24, 2023 by Peter Lyle DeHaan

Amtelco and their 1Call healthcare division announced the release of an updated Apple Interface for version 7.0 of their miSecureMessages secure messaging app This revamped … Read more

Mobius Vendor Partners supports HCAHPS policy proposals to increasing accessibility for patients and ensuring data accuracy

November 3, 2023July 21, 2023 by Peter Lyle DeHaan

Sarah Schmelzel and Amy Bockerstette to Represent Healthcare Contact Center Provider LVM Systems, a healthcare contact center solutions leader since 1988, supports women’s athletics by … Read more

Mobius Vendor Partners Releases Comments on Proposed Rule Changes to the HCAHPS Survey Process

October 10, 2024July 13, 2023 by Peter Lyle DeHaan

Indianapolis-based Mobius Vendor Partners (MobiusVP) presented comments to the Centers for Medicare & Medicaid Services (CMS) on a number of proposals to improve and modernize … Read more

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