Issues

Read the April issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Homelessness in America: How Can Your Contact Center Help?, by … Read more

Read the February issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Balancing Patient Care with Data Security and Privacy Starts with … Read more

Read the December issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Secure Text Messaging and Email Security for Healthcare, by Aaron … Read more

Read the October issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: 5 Call Center Improvements Patients Say Would Improve Healthcare Experiences, … Read more

Read the August issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Utilizing Peer Review to Minimize Risk in a Medical Call … Read more

Read the June issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Shift from Transactions to Amazing First Experiences, by Richard D. … Read more

Read the April issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: When Patient Satisfaction Matters, Consider Contact Center Improvements, by Allison … Read more

Read the February issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Telephone Triage Research: Right Staff, Right Stuff¸ by Sheila Quiler … Read more

Read the December issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: 2018 Annual AnswerStat Buyers Guide Check out our healthcare call … Read more

Read the October/November issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: Video-Based Doctor Visits, by Mark DwyerVideo-based doctor visits have received … Read more