Decrease Patient Liability Using Nurse Triage Software
By Ravi K. Raheja, MD Patient phone calls, and questions about whether symptoms require an office or emergency visit, are part of every busy medical … Read more
Articles from AnswerStat
By Ravi K. Raheja, MD Patient phone calls, and questions about whether symptoms require an office or emergency visit, are part of every busy medical … Read more
Effectively Handle Communication Channels in a Medical Contact Center By Peter Lyle DeHaan, Ph.D. In the last issue of AnswerStat we looked at the need … Read more
By Nicole Limpert George Bernard Shaw once said, “The single biggest problem in communication is the illusion that it has taken place.” This is especially … Read more
Serve Patients Better and Produce Superior Outcomes By Peter Lyle DeHaan, Ph.D. Some healthcare call centers only handle telephone calls by design and others do … Read more
By Nicole Limpert What is the goal of healthcare? An answer such as “good health” may seem like an obvious response, however, sometimes a simple … Read more
By Mark Dwyer The Merriam-Webster Dictionary defines efficiency as the effective operation measured by comparing production with cost (energy, time, and money). Never has call center … Read more
By Ravi K. Raheja, MD Due to the many hours they work and the number of patients they see, it can be easy for physicians, … Read more
By Ravi K. Raheja, MD Much like the holidays that precede them, the winter months usually see an uptick in reported mental illness. These include … Read more
By Nicole Limpert It’s important for healthcare leaders to know that their contact centers can help improve patient and employee satisfaction, reduce costs, and provide … Read more
Be Sure You Deliver the Options Today’s Consumers Expect By Peter Lyle DeHaan, Ph.D. For years we’ve talked about the need for healthcare call centers … Read more