Why Answering Service Free Trials Are No Free Lunch
By Peter Lyle DeHaan, PhD Who doesn’t love it when something’s free? A free ticket to a game, a free bucket of popcorn—it’s great! But … Read more
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Articles from AnswerStat
Case Study: Navigating a Hospital Acquisition, Call Center Merger, and Process Standardization to Better Care for Patients
By Nicole Limpert St. Luke’s Hospital, named after St. Luke, the patron saint of physicians, was founded by members of the Episcopal Church in 1866 … Read more
Tips to Reduce Agent Burnout in Healthcare Call Centers
Adopt a Counterintuitive Strategy to Address This Common Staffing Problem By Peter Lyle DeHaan, PhD The healthcare industry has long suffered from labor shortages, which … Read more
Reducing Tech Overwhelm in Healthcare
By Nicole Limpert Healthcare jobs are consistently listed as some of the most stressful jobs across all industries in the United States. Unfortunately, the sheer … Read more
Why Do Healthcare Communication Breakdowns Persist Despite Useful Technology?
By Nicole Limpert The use of technology in healthcare is a big deal and a big business. The global healthcare IT market will be worth … Read more
Is INBOUND 2025 Worth Over $1,000 a Person for Your Business?
By Andrew Charles As INBOUND 2025 moves to San Francisco with a focus on AI and new technologies, is it worth attending? Or, should your … Read more
Ethical Considerations of Using AI and Other Technologies in Healthcare Communication
By Nicole Limpert The ethical considerations of using AI and other technologies in healthcare communication are a growing concern. While technology offers a range of … Read more
Seven Reasons To Move To The Cloud: The Advantages Of Cloud Computing
By Mark Dwyer Utilize these advantages of cloud computing, where efficiency meets innovation for unparalleled growth. 1. Cost Optimization By shifting to cloud computing, businesses … Read more
Case Study | Piedmont Healthcare
Averting Downtime with a Hosted Contact Center Solution By Nicole Limpert Piedmont Healthcare was founded as Piedmont Hospital by Drs. Ludwig Amster and Floyd Willcox … Read more
Improving Patient Experience: Six Strategies to Consider for Your Medical Call Center
By Genevieve Carrenard In healthcare, medical call centers are pivotal in shaping patient experiences. With patients increasingly demanding more efficient, personalized, and secure interactions, medical … Read more