Articles from AnswerStat
By Nicole Limpert Cleveland Clinic Mercy Hospital, previously known as Mercy Medical Center, became part of the Cleveland Clinic health system in 2021. Mercy Hospital operates … Read more
LVM is excited to introduce the latest iteration of its versatile contact center/transactional software, LVM One 1.6. This update delivers enhanced functionalities explicitly tailored for … Read more
Top Metrics for Evaluating Performance and Efficacy By Peter Lyle DeHaan, PhD Call centers have been around for decades, and the industry has an established … Read more
How We Conclude One Year Prepares Us for the Next By Peter Lyle DeHaan, PhD How has this year been in your healthcare call center? … Read more
By Nicole Limpert Did you know that the average hospital has relationships with more than 1,300 different vendors? Tools and technologies from various vendors are … Read more
By Ravi K. Raheja, MD The healthcare industry continues to suffer a labor shortage that could have considerable long-term effects, with some estimates showing the … Read more
Address These Critical Items to Better Retain Staff and Serve Callers By Peter Lyle DeHaan, PhD Operating a successful call center in the healthcare industry … Read more
Improving On-Call Communication Delays and Code Call Workflows with Web-Based Platforms By Nicole Limpert Swedish Health Services was founded as Swedish Hospital in 1910 by … Read more
Save Lives and Lower Healthcare Costs By Ravi K. Raheja, MD We recently discussed why a nurse triage service is important for helping patients avoid unnecessary … Read more
By Nicole Limpert We have all seen reports and heard stories about how nurses have left the medical field amid the pandemic. In truth, the … Read more