What Makes Remote Work Valuable for Medical Call Centers
By Genevieve Carrenard The rapid shift in the call center worklife that started with the 2020 pandemic did not go away. Remote work continues to … Read more
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Customized Communication Software for Patient Transfer Centers – A Case Study
By Nicole Limpert The western part of the United States is home to a health system that includes 51 hospitals, 1,000 clinics, 18 supportive housing … Read more
Why Answering Service Free Trials Are No Free Lunch
By Peter Lyle DeHaan, PhD Who doesn’t love it when something’s free? A free ticket to a game, a free bucket of popcorn—it’s great! But … Read more
Case Study: Navigating a Hospital Acquisition, Call Center Merger, and Process Standardization to Better Care for Patients
By Nicole Limpert St. Luke’s Hospital, named after St. Luke, the patron saint of physicians, was founded by members of the Episcopal Church in 1866 … Read more
Tips to Reduce Agent Burnout in Healthcare Call Centers
Adopt a Counterintuitive Strategy to Address This Common Staffing Problem By Peter Lyle DeHaan, PhD The healthcare industry has long suffered from labor shortages, which … Read more
Reducing Tech Overwhelm in Healthcare
By Nicole Limpert Healthcare jobs are consistently listed as some of the most stressful jobs across all industries in the United States. Unfortunately, the sheer … Read more
Why Do Healthcare Communication Breakdowns Persist Despite Useful Technology?
By Nicole Limpert The use of technology in healthcare is a big deal and a big business. The global healthcare IT market will be worth … Read more
Is INBOUND 2025 Worth Over $1,000 a Person for Your Business?
By Andrew Charles As INBOUND 2025 moves to San Francisco with a focus on AI and new technologies, is it worth attending? Or, should your … Read more
Ethical Considerations of Using AI and Other Technologies in Healthcare Communication
By Nicole Limpert The ethical considerations of using AI and other technologies in healthcare communication are a growing concern. While technology offers a range of … Read more
Seven Reasons To Move To The Cloud: The Advantages Of Cloud Computing
By Mark Dwyer Utilize these advantages of cloud computing, where efficiency meets innovation for unparalleled growth. 1. Cost Optimization By shifting to cloud computing, businesses … Read more