Remote Operators Save Space and Provide High-Quality Service
By Nicole Limpert For some hospitals, having enough space to operate efficiently is an issue. One of the most significant advantages of a cloud-enabled contact … Read more
Articles
Articles from AnswerStat
The Benefits of Outsourcing vs. In-House Operations for Healthcare Call Centers
Call Center Outsourcing Can Produce Significant Outcomes By Peter Lyle DeHaan, PhD As healthcare facilities evaluate their effectiveness and efficiencies, they scrutinize every area. One … Read more
Survey Myths Debunked: Low Response Rates
By Bob Kobek One common myth I often hear about surveys is that “response rates are declining.” There are always variables that might cause this, … Read more
How to Improve Patient Satisfaction in Your Healthcare Call Center
Think Like a Caller and Not a Call Center Manager By Peter Lyle DeHaan, PhD In healthcare we talk about the needs of patients, and … Read more
Cleveland Clinic Mercy Hospital Case Study: Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators
By Nicole Limpert Cleveland Clinic Mercy Hospital, previously known as Mercy Medical Center, became part of the Cleveland Clinic health system in 2021. Mercy Hospital operates … Read more
Vendor Spotlight: LVM Systems releases LVM One v.1.6
LVM is excited to introduce the latest iteration of its versatile contact center/transactional software, LVM One 1.6. This update delivers enhanced functionalities explicitly tailored for … Read more
Measuring Success in Healthcare Contact Centers
Top Metrics for Evaluating Performance and Efficacy By Peter Lyle DeHaan, PhD Call centers have been around for decades, and the industry has an established … Read more
Finish This Year Strong
How We Conclude One Year Prepares Us for the Next By Peter Lyle DeHaan, PhD How has this year been in your healthcare call center? … Read more
Unify and Simplify Communications in Your Organization
By Nicole Limpert Did you know that the average hospital has relationships with more than 1,300 different vendors? Tools and technologies from various vendors are … Read more
This Healthcare Tool Can Empower Staff with Medical Message Intake
By Ravi K. Raheja, MD The healthcare industry continues to suffer a labor shortage that could have considerable long-term effects, with some estimates showing the … Read more