Voice AI in the Healthcare Call Center
Should We Embrace Technology in Our Medical Contact Centers or Fear It? By Peter Lyle DeHaan, PhD Throughout the history of the call center industry … Read more
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Telephone Triage Research: Right Staff, Right Stuff
By Sheila Quiler Wheeler Broadly speaking, telephone triage is a form of pre-hospital clinical care, albeit by phone. All clinical care implies a standardized approach … Read more
Software to Triage and Document Patient Calls Updated with Detailed Reporting Capabilities and Custom Orders
TriageLogic introduced the latest version of MyTriageChecklist®, a daytime telephone nurse triage software to triage and document patient phone calls. This upgrade includes new features … Read more
Call Center Sales Pro Hires Pete Gilhooly as Director of Hospital Call Centers
Telecom veteran brings 15 years’ experience in healthcare vertical to Call Center Sales Pro Call Center Sales Pro, a leading healthcare call center consultancy, announced … Read more
Call 4 Health Call Center Opens Third Facility
Call 4 Health, a leading medical call center and nurse triage service, opened a third location in Spring Hill, TN. Headquartered in Delray Beach, FL, … Read more
The December 2017/January 2018 Issue of AnswerStat
Read the December issue of AnswerStat, the information hub for healthcare contact centers. Feature Content: 2018 Annual AnswerStat Buyers Guide Check out our healthcare call … Read more
How to Make Your Telemedicine Services Successful
By Dr. Ravi Rajeha A new study has found hospitals, specialty clinics, and other healthcare organizations are no longer leery of telemedicine and are in … Read more
MiSecureMessages Features Available with Server v6.6
Amtelco’s 1Call Division announced miSecureMessages Server version 6.6, with enhancements for both users and administrators. MiSecureMessages User Features MiSecureMessages Administrative Features Amtelco vice president of … Read more
Prepare Now to Make Next Year a Great One
A failure to plan is planning to fail By Peter Lyle DeHaan, PhD Before we say goodbye to this year and welcome in the next, … Read more
Why, after 30 Years, I Still Look Forward to Going to Work
By Mark Dwyer With the holidays upon us, and the New Year fast approaching, now seems the perfect time to reflect on why we do … Read more