Admin Since 1976, Amtelco has provided innovative communication solutions to call centers around the world. In 1997, the 1Call Division was formed to offer enterprise-wide communication … Read more
By Dr. Ravi Raheja When patients get discharged after a hospital visit, it can be difficult for them to follow or remember discharge instructions. This … Read more
By David Thompson, MD Understanding what drives patients to seek treatment can help you educate and prepare staff, which improves the patient experience. While you … Read more
Startel Corporation expanded its sales team with the addition of Derek Borz, as healthcare sales manager for the eastern region. Borz has twenty years of … Read more
By Ravi Raheja, MD Telehealth and mobile applications are changing the way healthcare is delivered. A recent Pew Research study found that about 77 percent … Read more
Whatever the future throws at us, the healthcare contact center industry will respond with excellence By Peter Lyle DeHaan, PhD The healthcare industry in the … Read more
By Sue Altman-Riffel Healthcare contact centers have acted as the communication and wayfinding hub between their sponsoring organizations and the audiences they serve. In the … Read more
TriageLogic® believes no one should delay care because physicians are unavailable or the ER is too expensive. That is why earlier this year, TriageLogic launched … Read more
By Mark Dwyer Being a “digital immigrant,” whose knowledge and comfort with mobile apps is admittedly deficient, over the past thirty years I have championed … Read more
By Traci Haynes, MSN, RN, BA, CEN Mobile technology is growing exponentially. Hardly a day goes by when there isn’t information on a new medical … Read more