AnswerStat: Summer 2003 Issue

Articles in the Summer 2003 – Premier Issue – of AnswerStat Magazine

Buyers Guide (updated version)
Call Center Benchmarking
Case Study: Remote Agent Stations
Fraud Alert Issues Regarding Prohibited Telemarketing by Health Care Suppliers
Hospital Answering Services Could Be Risky
Improve Your Return on Your Recruiting Investment
Seven Steps to Service Recovery
Spotlight on Startel Corporation
Support Center Site Certification
The Trouble with Medical Answering Service
Vital Signs: Welcome

About AnswerStat
AnswerStat is the information hub for healthcare contact center news and resources, published specifically for hospital and medical contact centers and distributed free to qualified readers, decision makers, and influencers at hospitals and healthcare contact centers worldwide.