Five Tips for Hospitals When Purchasing a Secure Messaging App
By Tom Curtin Hospital communication systems are complex. Yet, many hospitals select one communications method, secure messaging, in the hopes that a texting solution or … Read more
telephony articles
Simulating Traffic Helps Hospital Address Contact Center Traffic
By Claire Cordeaux A healthcare phone system can quite literally be a lifeline to the patients who need access to medical professionals. The challenge of … Read more
Healthcare Paging: It’s a Perception, Not a Device
By Jason Stanaland Critical messaging and communication are important in a hospital environment and are key to employee and patient safety. Communications occur between doctors … Read more
Amcom Software Study: Understanding the Emergence of Smartphones in Healthcare
In October 2010, Amcom Software surveyed more than 300 healthcare organizations about the use of smartphones in their facilities to better understand the healthcare industry … Read more
Moving the Needle: Enhancing the Patient Experience Through Technology
By Mario Ochoa Are you aware of the importance of flu shots? When was the last time your children had their annual wellness examinations? Have … Read more
855 for Toll Free Services to be Implemented
The Wireline Competition Bureau of the Federal Communications Commission(FCC) authorized opening the 855 toll free code on October 1, 2010. The announcement was made on June … Read more
Telecommunications in Healthcare: Combating Cost Pitfalls
By Rudain Arafeh Since the old days of expensive private line, frame relay, or ATM technology, telecom technology – especially as it applies to the … Read more
Getting Beyond the Telephone with Patient-to-Provider Interactions
By Bill Loconzolo Recovery Act…Meaningful Use…Sound familiar? With President Obama in office, the healthcare industry is being forced to pay attention to technology. And with … Read more
The Next Generation of Office Phone Systems
By Harprit Singh We rarely think twice about picking up the phone and hearing a dial tone on the other end. Yet behind this simple … Read more
IP Telephony Deployment
By Robert Winder It wasn’t long ago that very few contact centers worldwide were operating with a complete Internet Protocol Telephony (IPT) infrastructure all the … Read more