The Evolution of Telephone Triage
By Charu G. Raheja, PhD Over the last seven years, new communication resources have dramatically shifted the way telephone medicine is conducted. No longer are … Read more
By Charu G. Raheja, PhD Over the last seven years, new communication resources have dramatically shifted the way telephone medicine is conducted. No longer are … Read more
By Michelle Holztrager Tele-triage nursing has become a highly skilled and specialized field of nursing. At TeamHealth Medical Call Center, we believe tele-triage is an … Read more
By Charu G. Raheja, PhD Anyone can suffer from a serious medical condition, regardless of his or her diet, exercise habits, or education. The difficulty … Read more
By Ravi Raheja, MD As a triage nurse working in a call center, you are bound to have a difficult caller at one point or … Read more
By Charu G. Raheja, PhD With the new health laws in full swing, hospitals, healthcare plans, and accountable care organizations are all trying to find … Read more
Carol Rutenberg, RN-BC, C-TNP, MNSc and M. Elizabeth Greenberg, RN-BC, C-TNP, PhD, have just written a book many nurses will want to keep close by … Read more
By Dr. Ravi Raheja Healthcare providers are increasingly being asked to show improved patient outcomes through continuity of care. At the same time, there is … Read more
By Charu Raheja and Ravi Raheja The Centers for Medicare and Medicaid have taken a major step towards controlling soaring healthcare costs by starting the … Read more
Carol Rutenberg, RN-BC, C-TNP, MNSc and M. Elizabeth Greenberg, RN-BC, C-TNP, PhD announced the upcoming release of their new book The Art & Science of … Read more
By Cliff Hurst As a call center consultant, my clients frequently ask me to help them clarify performance expectations. I help them to decide how … Read more